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Support

Professional Support without Phone Loop

Excellent detection rates and reviews or not – finally, it is always the users who determine how good a software works for them. This is why all of our products come with free support and competent advice directly from an IKARUS technician.

In addition to profound technical know-how, our perfectly trained team impresses with commitment and creativity to meet individual requirements. Besides, it builds a bridge to our software development team by filtering suggestions for improvements and feature request out of our users’ feedback.

We are looking forward to your feedback, and we appreciate the direct contact with our users! Therefore, we decline to work with call centres: IKARUS always offers direct communication with qualified technical co-workers.

 

Contact the IKARUS Support Team:

Do you have any questions or require further information? Our professional team of analysts and technicians assists you from Monday to Thursday from 8.00 to 18.00 o’clock and on Fridays from 8.00 to 15.00 o’clock with any questions, requests and wishes.

Tel. +43 (0) 1 58995-400
Fax: +43 (0) 1 58995-100
E-Mail: support@ikarus.at

 

Support Forms

By filling in our support forms you provide our support team with the most important information so that we can help you quickly and efficiently.

 

Manuals

The manuals for our products offer detailed descriptions of all functions and available settings.

 

Team Viewer

With the help of Team Viewer we can quickly connect us to your PC for detecting and solving possible problems.

 

Virus Info

Download the latest version of the IKARUS virus database and find test viruses for an easy and harmless testing of our products.

 

Information & Tips

Download security advices to protect your devices, data and identity. If you found a malicious URL you can report it with the URL report tool.

© 2017 IKARUS Security Software GmbH