IKARUS Service and Support for IT, OT, and IoT Security

Whether you need support with IT, OT, or IoT security, the IKARUS team of experts is here to provide exactly the level of assistance you need – from seamless implementation and daily operations to targeted, on-demand services.

Direct line to the IKARUS Expert Team – support without detours

The IKARUS experts bring proven expertise in IT Security Engineering, IT Operations, OT Security, Threat Analysis, and Threat Intelligence. Together, we implement, adapt, and optimize your cybersecurity strategy – with no call centers and no wasted time.

IKARUS Services overview

IKARUS Standard Support

  • Free support for onboarding and ongoing operations
  • 1st and 2nd level support provided by IKARUS experts
  • Available during IKARUS business hours
  • Product- and service-specific

IKARUS 24/7 Support

  • Support for business-critical disruptions
  • Initial assessment and recommended actions
  • Reachable outside of IKARUS business hours
  • Product- and service-specific

IKARUS Service on Demand

  • Hourly-based expert support provided by experienced professionals
  • Ideal for one-time tasks and project-based assistance
  • Based on agreed scope and schedule
  • Tied to specific products or services

IKARUS Scoped Service Packages

  • Fixed-price service packages with a clearly defined scope of services
  • Designed for specific project goals in the areas of Industrial Security and EDR
  • Based on agreed objectives and timeline
  • Tied to specific products or services

IKARUS 24/7 incident.response

  • 24/7 emergency support by a specialized expert team
  • Immediate assistance in acute IT security incidents and cyberattacks
  • Initial investigation, containment, and remediation
  • Independent of the products/services in use

Get in touch!

IKARUS Sales Hotline: +43 1 58995-500, sales@ikarus.at

IKARUS Support Hotline: +43 1 58995-400, support@ikarus.at

WE ARE LOOKING FORWARD TO HEARING FROM YOU!

IKARUS Security Software GmbH Blechturmgasse 11
1050 Vienna

Phone: +43 1 58995-0
Sales Hotline: +43 1 58995-500
sales@ikarus.at

SUPPORT HOTLINE

Support hotline: +43 1 58995-400
support@ikarus.at

Support hours:
Mon – Thu: 8am – 5pm
Fri: 8am – 3pm
24/7 support by arrangement

Remote maintenance software:
AnyDesk Download