Emergency plan for security incidents in IT environments

IKARUS 24/7 incident.response

Cyber Security Incidents can affect any company and any organisation. In addition to preventive measures, it is, therefore just as essential to have a contingency plan for security incidents.

The decisive factor in all response measures is speed. Rapid and targeted actions significantly reduce the technical and financial impact of cyberattacks.

Don’t waste time searching for available experts: With the IKARUS 24/7 incident.response initiates IKARUS within a maximum of four hours targeted measures for investigation, threat hunting and cleaning up your systems.

The service agreement with IKARUS also guarantees immediate access to Mandiant‘s expertise and cyber threat intelligence if required. If a case reaches dimensions that cannot be efficiently handled by IKARUS alone, we will request international specialists from Mandiant in consultation with you.
With the IKARUS 24/7 incident.response, you have a highly professional emergency plan in your pocket that can effectively minimise the impact of security incidents.

IKARUS 24/7 incident.response IKARUS 24/7 incident.response

IKARUS 24/7 incident.response guarantees you fast access to experts from IKARUS and Mandiant in the event of a cyber security incident in your systems.

Your Advantages

  • Guaranteed access to the resources of IKARUS and Mandiant
  • 24/7 on-call service for immediate contact with security experts
  • Efficient processes due to proven 3-phase model
  • Minimised impact of damage
  • Full cost transparency

Our strengths

  • System engineers and security analysts who work very well together
  • Expertise and practical know-how in IT, OT and IoT security
  • Passion for Cyber Security and Threat Hunting
  • Global and Local “Threat Intelligence Platform”
  • Strong technology partnerships
  • Professional advice and assessment

We are happy to advise you on setting up or optimising your cyber security strategy with threat detection, security and cleaning of backdoors systems or after attacks!

Contact us: +43 1 58995-500 | sales@ikarus.at

Technological and strategic partnerships

Trellix Partner Solution Provider MSSPTrellix Partner Solution Provider CollaborateMandiantNozomi Platinum Partner-800Certified Nozomi MSSP Partner

Customer Stories



"In the event of an incident, every minute counts. The sooner you can get started with targeted measures, the better," Peter Lechner recalls the situation at the time: "Already on the first day after the attack at night, there was a professionally organised crisis meeting with the experts from IKARUS and Mandiant, and we didn't have to wait two or three days for something to happen."
A1 Digital

A1 Digital – An IKARUS success story.

"In our search for a suitable partner for the essential topic of cyber security, we quickly came across IKARUS Security Software. The already proven cooperation with A1 turned out to be the ideal basis for the desired security platform," Thomas Snor, Director Security at A1 Digital, describes the first steps.


"The challenges for the IT infrastructure are complex because round-the-clock operation is necessary in care. Also the requirements for availability are high."


The partnerships with Nozomi Networks, the technology leader in IT/OT security, and Trellix (formerly FireEye) in collaboration with Mandiant, the market leader in threat intelligence and incident response, combined with the overall know-how and local support of IKARUS, results in a well-rounded total package.

Linz University of the Arts

“What counts for us is reaction speed, little effort on our part and the best possible output. It is not the cheapest bidder that gets a chance with us, but the best bidder: We value the professionalism, availability and problem-free communication with the IKARUS team!”


IKARUS Security Software GmbH Blechturmgasse 11
1050 Vienna

Phone: +43 1 58995-0
Sales Hotline:
+43 1 58995-500


Support hotline:
+43 1 58995-400

Support hours:
Mon – Thu: 8am – 5pm
Fri: 8am – 3pm
24/7 support by arrangement

Remote maintenance software:
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