Bad Radkersburg

An IKARUS success story.

The municipality’s IT network as an “all-rounder”

With just over 3,000 inhabitants, Bad Radkersburg in south-eastern Styria is a relatively small municipality. However, 400,000 guests and 600,000 overnight stays per year, as well as its function as a school location, pose significant challenges for the municipality’s IT.

Equipping municipalities with modern IT infrastructure is an essential key factor for a successful future. In Bad Radkersburg, in addition to the support of “classic” areas such as municipal workplaces, construction facilities, sewage treatment plants and schools, outsourced areas such as the waterworks, electricity works, sports and leisure facilities, as well as the springs operations incl. local heating and the park thermal baths are supported around the clock. The small team of the IT department is responsible for the functioning of the entire optimal and timely hardware and software.

Reliable partners for functioning daily IT business

The IT manager’s daily routine starts with a visit to the town hall, where the entire system is checked, updates are applied, and problems are solved. These range from typical cases such as suspicious e-mails to various user requests such as support with mailings or data transmissions to troubleshooting at workstations or programmes. Incidents are dealt with, and preventive measures are taken to minimise disruptions and systems are optimised.

Andreas Puntigam, IT manager of the municipality of Bad Radkersburg, knows that an operational 24/7 support can only be achieved with reliable partners: “Externally, we rely on one partner for the entire server landscape, for example, as well as for the firewall.” The municipality of Bad Radkersburg has been working with the leading Austrian provider IKARUS Security Software on the important issue of IT security since 2010.

“The difference to other providers, apart from the innovative solutions, is a great support: the focus is on solving problems, not on processing tickets,” says Andreas Puntigam. The philosophy is also essential in everyday work: “For us, IT and EDP are always partners of the users – only if both sides see it that way and live it, then it works!” In other words, there are no “stupid” questions in case of doubt, for example, about suspicious mails or unexpected updates – the motto is to look at things together, then both sides have a better and safer feeling.

Innovative solutions through modern IT infrastructure

The IT team is the central point of contact for problems and ensures quick and uncomplicated troubleshooting with first level support. Furthermore, new workstations are set up, new employees are equipped, or programmes are set up or adapted. A server centre is available for all supported businesses and institutions. Bad Radkersburg has its fibre optic cable network, which was laid in the course of the local heating infrastructure supply and connects the buildings of the municipality and its businesses. The Parktherme with around 150 employees is also connected and included. There, the IT systems for cash registers and access and the catering area and the Vita-med therapy centre, are managed, as is the WLAN concept for the baths and the campsite. Due to the local heating expansion and its water pipe network, Bad Radkersburg has an empty pipe system for broadband connection for FTTH supply. Expansion coordination and implementation support is also a task of the EDP team.

IT operation and IT security in municipalities, companies and schools

The challenges for a secure network are manifold, especially in the e-mail area. Since 2010, the municipality has been using the award-winning IKARUS mail.security solution (antivirus and anti-spam for all mail systems). This “pre-selects well and already keeps a lot from the end-user”, Andreas Puntigam sums up the current operation: “Ideally, e-mails are marked with ‘possible spam’ if they are suspected. Even if an attachment is recognised as a virus and filtered out, the corresponding information is in the e-mail – this is perceived very positively by the end-users as optimal support.”

Pupils have Internet-only access with HDGuard. Harmful interventions by users or programmes thus do not penetrate the hard disk. After each reboot, the PC is back the way it was installed and configured. The schools’ offices belong to IT’s full responsibility, the pupils are in their network and are looked after locally.

IT security despite information overload

Wherever there are central contact points, such as in the Parktherme, the tourism association or the municipality, it is the employees in the back office who are particularly challenged to think actively. Everything” lands in their inboxes, and it is not always easy to distinguish between “necessary – informative – rubbish – danger”: Even virus software cannot offer 100% security, so in case of doubt: “delete unread” or ask.

For example, a multi-stage procedure is used to ward off ransomware via the IKARUS proxy filter, the firewall with e-mail filtering, an Exchange server, and the endpoint client IKARUS anti.virus. Turning off client virus software is generally not available for employees! Company data is only on the server, not on the client. This means that a clean-up can be carried out with an appropriate backup system.

The cooperation of the IT department with the IT partners and the persons acting at the workplace or in control systems ensures the complex, versatile IT systems distributed over several buildings. The reliability and ease of use of the IKARUS software, including the excellent customer-oriented support from IKARUS, help meet today’s challenge and expectation: everything must function completely and be available at all times.

Bad Radkersburg

Customer:

Municipality Bad Radkersburg

Sector:
Public facilities

Solution:
IKARUS anti.virus, IKARUS mail.security

www.badradkersburg.at

Further IKARUS success stories

EGLO

EGLO

"In the event of an incident, every minute counts. The sooner you can get started with targeted measures, the better," Peter Lechner recalls the situation at the time: "Already on the first day after the attack at night, there was a professionally organised crisis meeting with the experts from IKARUS and Mandiant, and we didn't have to wait two or three days for something to happen."
Logo KSV1870

KSV1870 – Austrias leading Creditor Protection Association

“When making the selection decision, it was particularly important for us to find a partner who is ideally located in geographical proximity, has many years of expert know-how and has a globally active partner in the backend. After extensive evaluation, the decision was finally made in favour of XY”, says Thomas Hämmerle.
A1 Digital

A1 Digital – An IKARUS success story.

"In our search for a suitable partner for the essential topic of cyber security, we quickly came across IKARUS Security Software. The already proven cooperation with A1 turned out to be the ideal basis for the desired security platform," Thomas Snor, Director Security at A1 Digital, describes the first steps.
SeneCura-Logo

SeneCura

"The challenges for the IT infrastructure are complex because round-the-clock operation is necessary in care. Also the requirements for availability are high."
Saubermacher

Saubermacher

The partnerships with Nozomi Networks, the technology leader in IT/OT security, and Trellix (formerly FireEye) in collaboration with Mandiant, the market leader in threat intelligence and incident response, combined with the overall know-how and local support of IKARUS, results in a well-rounded total package.
DerMann

DerMann

"With IKARUS mail.security with ATP, DerMann has a solution that recognizes and blocks spam, malware, dangerous URLs and harmful attachments before they can penetrate the system and cause damage."
KunstUniversitaetLinzLogo

Linz University of the Arts

“What counts for us is reaction speed, little effort on our part and the best possible output. It is not the cheapest bidder that gets a chance with us, but the best bidder: We value the professionalism, availability and problem-free communication with the IKARUS team!”
securepoint

Securepoint

Securepoint is the German market leader in developing professional Unified Threat Management solutions (solutions combining different security tasks on one platform) and the most significant global manufacturer in the cloud sector.
Merkur Versicherung

Merkur Versicherung takes a bold step into the future

„We know each other by now and we appreciate the professional cooperation.“ Robert Picher, Head of IT at Merkur Versicherung
Suzuki Austria

Suzuki Austria

“We are using Mobile Device Management for the first time and quality, reliability and security are particularly important to us," says Gerhard Eber, ICT Manager at SUZUKI AUSTRIA.
ÖAMTC

ÖAMTC – FireEye/IKARUS Security Software

“In the end, the decision was made, knowing that the comprehensive know-how of the internationally active group FireEye was combined with IKARUS as a regional partner for implementation and service.“ Christoph Pertl, IT Security Officer at ÖAMTC
Motormobil - Ford4you

Motormobil

“Due to the many systems running in parallel, permanent monitoring of the entire chain is a priority to be able to react quickly if something is not running correctly!” Gerhard Lochner, IT Manager of Motormobil
Wittmann Battenfeld

WITTMANN Group

“IKARUS Security Software reacts extremely quickly to local threats and has thus already saved us from countless attacks – it is a fixed component of our security concept”. Ing. Janusz Russocki, Head of IT at WITTMANN Group
opswat

OPSWAT: Simultaneous Anti-Malware-Engines

“Since the partnership started, we were continually very happy with the IKARUS scan.engine”, Vinh Lam, OPSWAT´s Senior Software Engineer
Landesschulrat NÖ

Lower Austria Regional School Board

Helmut Neumayr, MSc, specialist in the area of information technology for the LSR NÖ, is convinced of the overall solution: “The total costs per school could be reduced despite the higher quality, while at the same time reducing complexity and improving support.“
Steyr Arms Logo

STEYR ARMS

"We use a multi-level technical security concept and rely on the awareness of our colleagues," explains Walter Hölblinger, CIO at STEYR ARMS
Egger Glas

Egger Glas Insulating and Safety Glass Production

“Our most important criterion for email traffic was a reliable and proven sandbox solution that checks and filters all emails before they reach our mail server. “ Bernhard Posch, Head of IT at Egger Glas GmbH
Cumulo

Cumulo – nimbusec website security monitor

“With IKARUS we have a clear benefit for nimbusec and we benefit also from the long experience of the Austrian company”, says Dipl.-Ing. Marin Leonhartsberger, CEO of Cumulo GmbH.
Computertechnik Wenger & Partner

Computertechnik Wenger & Partner

"IKARUS Security Software covers all our needs in this area and makes this task extremely easy for us with one contact person for all questions!” Michael Haitzmann, managing director Computertechnik Wenger & Partner OG
Citycom

Citycom

"With IKARUS I know that they tick in the same way, speak the same language and think as we do." Günter Großschädl, Head of IT Operations
A1 Telekom

A1 Telekom

“IKARUS Security Software provides high-quality security solutions which have been customized for our specific needs. The company staff are a group of highly trained and diligent experts which have an excellent communication style. They are punctual, responsive and highly skilled in terms of technical support which makes our day to day operations and interactions with our end customers much easier.” Thomas Schmidt, MBA MSc, A1 Security Services, A1 Telekom Austria AG
Triburg Freight Services

Triburg Freight Services

“We were impressed by the fast reaction times and the communication style with CLOUDMIND and IKARUS”, says Madhu Kurup, IT-Administrator at TFS

WE ARE LOOKING FORWARD TO HEARING FROM YOU!

IKARUS Security Software GmbH Blechturmgasse 11
1050 Vienna

Phone: +43 (0) 1 58995-0
Sales Hotline:
+43 (0) 1 58995-500

SUPPORT HOTLINE

Support hotline:
+43 (0) 1 58995-400

Support hours:
Mon – Thu: 8am – 5pm
Fri: 8am – 3pm

Remote maintenance software:
AnyDesk Download