An IKARUS success story.

Günter Großschädl, Leiter IT Operations

Citycom – Regional ICT service provider with a broad range of customers

Citycom is a 100% subsidiary of Holding Graz and, as a fully-fledged ICT provider with its network technology focus, concentrates on the GRAZ economic area and Styrian industry. In addition, conurbations and industrial centres such as the Kapfenberg, Leoben, Wundschuh and Grambach areas are served. Citycom thus supports its customers regionally, throughout Styria and worldwide with high-quality networking solutions. It offers networking solutions based on Carrier Ethernet or MPLS and manages its fibre optic cable network with a length of approx. 50,000 km – in terms of dimension, this is more than the circumference of the earth! Since the very beginning – the first customers were providers, banks, hospitals and subsequently SMEs – the quality policy has always been a top priority, certifications according to ISO 9001 and ANSI-TIA-942 or DIN EN50600 help to secure the standards, ISO 27001 is currently being implemented.

On the road to success with the pillars Data Center, Internet, Network, Voice and sophisticated IT security solutions

Successful companies attach great importance to smooth networking and communication. Data must be available whenever it is needed, wherever it is required. Very fast or superfast Internet with the highest possible performance using the optimum technology in each case is a prerequisite nowadays. What counts here is guaranteed bandwidth and high availability. Connections to the Internet are based mainly on symmetrical bandwidths. True high-speed Internet with symmetrical bandwidth is only possible with optical fibres because there is no quality loss even over long distances.

“We hardly offer standard solutions to our customers, but rather individual, tailor-made overall solutions” explains Günter Großschädl, Head of IT Operations. In Graz 2 data centres are operated with a distance of 7 km, the RZ Nord is already certified as “trusted datacenter”. Many customers choose a hosting solution, so they do not have to invest in their servers, emergency power supply or backup systems and rely on the fact that there is always a data centre work. High reliability and redundancy guaranteed!

Even if old SDH systems are still in use for interconnecting telephony voice channels, the trend is moving in SIP direction. Hosted or dedicated telephony solutions based on Voice-over-IP are available. Citycom primarily delivers “accessibility” – the customer has the choice of a stand-alone system directly at the company site or service from the data centre, directly via a data line.

IT Security

Nowadays, data security and data protection are indispensable for companies and organisations of all sizes due to the rapidly increasing digitisation of almost all economic processes. Conventional antivirus software and firewalls are no longer sufficient to keep valuable company data secure and accessible.

“Our customers benefit in the area of the Internet, because we as Citycom additionally protect ourselves against DDOS attacks and thus also everyone behind Citycom – namely our customers” reports Günter Großschädl. Properly implemented and certified data security means a competitive advantage for companies.

Long-term cooperation with IKARUS in the field of mail security

In the search for a partner in the area of, great value was placed on regionality. After comparing competitors, we came across IKARUS, a manufacturer with more than 30 years of experience in combating viruses and malware – and with Austrian roots! What was important to us at Citycom was “in addition to the high quality, the simple handling, the uncomplicated integration into our products and the short distances to support and development”, Günter Großschädl summarises the reasons for the decision at the time. Large partners in the IT security sector often have different, complicated approaches and processes. “With IKARUS I know that they tick in the same way, speak the same language and think as we do”, Günter Großschädl appreciates the cooperation and “if I need something, I can easily get through to the respective expert without having to be connected x times”.

The future belongs to software

The trend to realise everything in SW is still unbroken. We are talking about SW-based solutions in telephony as well as in the network area, which is developing strongly in the direction of SW due to SDN and NFV. But this is precisely where the danger lies – (almost) every SW contains errors and “unfortunately, the playground for attackers is getting bigger and bigger, the sooner security succeeds in protecting everything by default, the better“, Günter Großschädl wishes for future solutions. The question of a firewall for protection “at the front door” should no longer arise; the attacker should ideally be detected as close as possible to the source.


IT Services


Further IKARUS success stories

Volksschule Ried

primary school 2 Ried im Innkreis

Three educational institutions in Ried im Innkreis have one thing in common: they use IKARUS anti.virus as malware protection for their servers and Windows workstations.


"In the event of an incident, every minute counts. The sooner you can get started with targeted measures, the better," Peter Lechner recalls the situation at the time: "Already on the first day after the attack at night, there was a professionally organised crisis meeting with the experts from IKARUS and Mandiant, and we didn't have to wait two or three days for something to happen."
Logo KSV1870

KSV1870 – Austrias leading Creditor Protection Association

“When making the selection decision, it was particularly important for us to find a partner who is ideally located in geographical proximity, has many years of expert know-how and has a globally active partner in the backend. After extensive evaluation, the decision was finally made in favour of XY”, says Thomas Hämmerle.
A1 Digital

A1 Digital – An IKARUS success story.

"In our search for a suitable partner for the essential topic of cyber security, we quickly came across IKARUS Security Software. The already proven cooperation with A1 turned out to be the ideal basis for the desired security platform," Thomas Snor, Director Security at A1 Digital, describes the first steps.


"The challenges for the IT infrastructure are complex because round-the-clock operation is necessary in care. Also the requirements for availability are high."


The partnerships with Nozomi Networks, the technology leader in IT/OT security, and Trellix (formerly FireEye) in collaboration with Mandiant, the market leader in threat intelligence and incident response, combined with the overall know-how and local support of IKARUS, results in a well-rounded total package.


"With IKARUS with ATP, DerMann has a solution that recognizes and blocks spam, malware, dangerous URLs and harmful attachments before they can penetrate the system and cause damage."

Linz University of the Arts

“What counts for us is reaction speed, little effort on our part and the best possible output. It is not the cheapest bidder that gets a chance with us, but the best bidder: We value the professionalism, availability and problem-free communication with the IKARUS team!”


Securepoint is the German market leader in developing professional Unified Threat Management solutions (solutions combining different security tasks on one platform) and the most significant global manufacturer in the cloud sector.
Merkur Versicherung

Merkur Versicherung takes a bold step into the future

„We know each other by now and we appreciate the professional cooperation.“ Robert Picher, Head of IT at Merkur Versicherung
Suzuki Austria

Suzuki Austria

“We are using Mobile Device Management for the first time and quality, reliability and security are particularly important to us," says Gerhard Eber, ICT Manager at SUZUKI AUSTRIA.

ÖAMTC – FireEye/IKARUS Security Software

“In the end, the decision was made, knowing that the comprehensive know-how of the internationally active group FireEye was combined with IKARUS as a regional partner for implementation and service.“ Christoph Pertl, IT Security Officer at ÖAMTC
Motormobil - Ford4you


“Due to the many systems running in parallel, permanent monitoring of the entire chain is a priority to be able to react quickly if something is not running correctly!” Gerhard Lochner, IT Manager of Motormobil
Wittmann Battenfeld


“IKARUS Security Software reacts extremely quickly to local threats and has thus already saved us from countless attacks – it is a fixed component of our security concept”. Ing. Janusz Russocki, Head of IT at WITTMANN Group

OPSWAT: Simultaneous Anti-Malware-Engines

“Since the partnership started, we were continually very happy with the IKARUS scan.engine”, Vinh Lam, OPSWAT´s Senior Software Engineer
Landesschulrat NÖ

Lower Austria Regional School Board

Helmut Neumayr, MSc, specialist in the area of information technology for the LSR NÖ, is convinced of the overall solution: “The total costs per school could be reduced despite the higher quality, while at the same time reducing complexity and improving support.“
Steyr Arms Logo


The trigger for the decision to work with IKARUS was an acute incident in which the antivirus solution used at the time did not take effect and did not strike either the gateway or the client. One of the few solutions that was ultimately effective was from IKARUS. The cooperation with IKARUS and the service worked very well.
Egger Glas

Egger Glas Insulating and Safety Glass Production

“Our most important criterion for email traffic was a reliable and proven sandbox solution that checks and filters all emails before they reach our mail server. “ Bernhard Posch, Head of IT at Egger Glas GmbH

Cumulo – nimbusec website security monitor

“With IKARUS we have a clear benefit for nimbusec and we benefit also from the long experience of the Austrian company”, says Dipl.-Ing. Marin Leonhartsberger, CEO of Cumulo GmbH.
Computertechnik Wenger & Partner

Computertechnik Wenger & Partner

"IKARUS Security Software covers all our needs in this area and makes this task extremely easy for us with one contact person for all questions!” Michael Haitzmann, managing director Computertechnik Wenger & Partner OG
Bad Radkersburg

Bad Radkersburg

Andreas Puntigam, IT manager of the municipality of Bad Radkersburg, knows that an operational 24/7 support can only be achieved with reliable partners: "Externally, we rely on one partner for the entire server landscape, for example, as well as for the firewall." The municipality of Bad Radkersburg has been working with the leading Austrian provider IKARUS Security Software on the important issue of IT security since 2010.
A1 Telekom

A1 Telekom

“IKARUS Security Software provides high-quality security solutions which have been customized for our specific needs. The company staff are a group of highly trained and diligent experts which have an excellent communication style. They are punctual, responsive and highly skilled in terms of technical support which makes our day to day operations and interactions with our end customers much easier.” Thomas Schmidt, MBA MSc, A1 Security Services, A1 Telekom Austria AG
Triburg Freight Services

Triburg Freight Services

“We were impressed by the fast reaction times and the communication style with CLOUDMIND and IKARUS”, says Madhu Kurup, IT-Administrator at TFS


IKARUS Security Software GmbH Blechturmgasse 11
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