IT Support Engineer (m/f/x)
Full-time (38,5h) for our office in Vienna
As a leading provider of security software solutions, IKARUS has been a trusted name in the market for decades, earning a loyal and enthusiastic customer base. Our cutting-edge products – along with partner solutions from HarfangLab and Nozomi – ensure the IT security of numerous clients every day. If you have a passion for IT security and enjoy supporting colleagues and customers, you could be the perfect addition to our team!
Your mission:
- You support our customers in the use of IKARUS products
- You train customers and present the functional scope of the products to them
- You work with ‘real’ malware and are the first point of contact for customers in the event of a malware attack
- You work closely with the development team to reproduce customer requests and test new features
- You take on internal support requests and support colleagues in their work
- You are part of a team of specialists and contribute significantly to the success of the company
Your qualifications:
- Relevant technical training in the field of IT (operating systems, networks)
- Experience in the area of 1st and/or 2nd-level support
- Enjoy working directly with customers
- Willingness to help and a high problem-solving orientation
- Analytical thinking skills and enjoy solving puzzles
- Very good German and good English skills
Why IKARUS?
- A dynamic work environment where passionate IT security experts from over 10 nationalities come together
- Free coffee and fruit, beer for after work and regular team events
- Flexible working hours
- Option of working from home
- No All-In-contract
- A gross salary starting at € 36.400,-
Your next step:
Please email your application to jobs@ikarus.at or apply via LinkedIn. We look forward to getting in touch with you.
If you would like to get to know your future colleagues, please visit our Insights.
