Product & IT Support Engineer (m/f/x)
30-38,5h for our office in Vienna
At IKARUS, cybersecurity professionals develop and operate security technologies in close collaboration with international partners – delivering tangible impact through technical excellence and responsibility.
If you are passionate about IT security and enjoy helping colleagues and customers succeed, we’d love to welcome you to our team.
Your mission:
- You support our customers in the use of IKARUS products
- You train customers and present the functional scope of the products to them
- You work with ‘real’ malware and are the first point of contact for customers in the event of a malware attack
- You work closely with the development team to reproduce customer requests and test new features
- You take on internal support requests and support colleagues in their work
- You are part of a team of specialists and contribute significantly to the success of the company
Your qualifications:
- Relevant technical training in the field of IT (operating systems, networks)
- First experience in the area of 1st and/or 2nd-level support
- Enjoy working directly with customers
- Willingness to help and a high problem-solving orientation
- Analytical thinking skills and enjoy solving puzzles
- Very good German and good English skills
Why IKARUS?
- A dynamic work environment where passionate IT security experts from over 10 nationalities come together
- Free coffee and fruit, beer for after work and regular team events
- Flexible working hours
- Option of working from home
- No All-In-contract
- A gross salary starting at € 35.000,-
Your next step:
Please email your application to jobs@ikarus.at or apply via LinkedIn. We look forward to getting in touch with you.
If you would like to get to know your future colleagues, please visit our Insights.
