{"id":31554,"date":"2025-06-17T18:06:07","date_gmt":"2025-06-17T16:06:07","guid":{"rendered":"https:\/\/www.ikarussecurity.com\/uncategorized\/support-engineer\/"},"modified":"2026-03-27T13:53:02","modified_gmt":"2026-03-27T12:53:02","slug":"product-and-it-support-engineer","status":"publish","type":"post","link":"https:\/\/www.ikarussecurity.com\/en\/career\/product-and-it-support-engineer\/","title":{"rendered":"Product &#038; IT Support Engineer"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-av_layout_row-10eda6993a3345ad2307f0caa32fd3ed entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" 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.flex_cell.av-av_cell_one_half-85412ab0a3e91f813179d7e81c14ee1a{\npadding:60px 30px 60px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_half-85412ab0a3e91f813179d7e81c14ee1a av-gridrow-cell av_one_half no_margin  avia-builder-el-2  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m7emkzlx-4d1697f71cc2cc50681daff18d849507\">\n#top .av-special-heading.av-m7emkzlx-4d1697f71cc2cc50681daff18d849507{\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-m7emkzlx-4d1697f71cc2cc50681daff18d849507 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m7emkzlx-4d1697f71cc2cc50681daff18d849507 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-m7emkzlx-4d1697f71cc2cc50681daff18d849507 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m7emkzlx-4d1697f71cc2cc50681daff18d849507 av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-3  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Product <span class='special_amp'>&amp;<\/span> IT Support Engineer (m\/f\/x)<\/h1><div class='av_custom_color av-subheading av-subheading_below'><p>30-38,5h for our office in Vienna<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-2'  class='av-layout-grid-container av-av_layout_row-245abc8a4e7d35cce528c7a9b934107f entry-content-wrapper main_color av-flex-cells  avia-builder-el-4  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" 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!important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_half-53ece126bcb2898cd59db6ccc5cfd3e0 av-gridrow-cell av_one_half no_margin  avia-builder-el-6  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<\/div>\n<div id='av-layout-grid-3'  class='av-layout-grid-container av-av_layout_row-46d56c4f66cbc09d226fc8a5cde06bdd entry-content-wrapper main_color av-flex-cells  avia-builder-el-7  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8\">\n.flex_cell.av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8 av-gridrow-cell av_one_full no_margin  avia-builder-el-8  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-m7emlaew-cb9689c6e62f066a5777fb5ac5bd37f2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>At IKARUS, cybersecurity professionals develop and operate security technologies in close collaboration with international partners \u2013 delivering tangible impact through technical excellence and responsibility.<\/p>\n<p>If you are passionate about IT security and enjoy helping colleagues and customers succeed, we\u2019d love to welcome you to our team.<\/p>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-4'  class='av-layout-grid-container av-av_layout_row-46d56c4f66cbc09d226fc8a5cde06bdd entry-content-wrapper main_color av-flex-cells  avia-builder-el-10  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_full-59d1816e137dba5d93493c8a4750ae24\">\n.flex_cell.av-av_cell_one_full-59d1816e137dba5d93493c8a4750ae24{\nvertical-align:top;\nbackground-color:#f4f4f4;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_full-59d1816e137dba5d93493c8a4750ae24{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_full-59d1816e137dba5d93493c8a4750ae24 av-gridrow-cell av_one_full no_margin  avia-builder-el-11  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-m7emlkrw-fe0c5095cfae6832c06d7523bc674ec4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Your mission:<\/h3>\n<ul>\n<li>You support our customers in the use of IKARUS products<\/li>\n<li>You train customers and present the functional scope of the products to them<\/li>\n<li>You work with \u2018real\u2019 malware and are the first point of contact for customers in the event of a malware attack<\/li>\n<li>You work closely with the development team to reproduce customer requests and test new features<\/li>\n<li>You take on internal support requests and support colleagues in their work<\/li>\n<li>You are part of a team of specialists and contribute significantly to the success of the company<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-5'  class='av-layout-grid-container av-av_layout_row-46d56c4f66cbc09d226fc8a5cde06bdd entry-content-wrapper main_color av-flex-cells  avia-builder-el-13  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8\">\n.flex_cell.av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8 av-gridrow-cell av_one_full no_margin  avia-builder-el-14  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-m7emluuo-a9b182e59cfeef8ad2807aa00ab309f3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Your qualifications:<\/h3>\n<ul>\n<li>Relevant technical training in the field of IT (operating systems, networks)<\/li>\n<li>First experience in the area of 1<sup>st<\/sup> and\/or 2<sup>nd<\/sup>-level support<\/li>\n<li>Enjoy working directly with customers<\/li>\n<li>Willingness to help and a high problem-solving orientation<\/li>\n<li>Analytical thinking skills and enjoy solving puzzles<\/li>\n<li>Very good German and good English skills<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-6'  class='av-layout-grid-container av-av_layout_row-46d56c4f66cbc09d226fc8a5cde06bdd entry-content-wrapper main_color av-flex-cells  avia-builder-el-16  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_full-59d1816e137dba5d93493c8a4750ae24\">\n.flex_cell.av-av_cell_one_full-59d1816e137dba5d93493c8a4750ae24{\nvertical-align:top;\nbackground-color:#f4f4f4;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_full-59d1816e137dba5d93493c8a4750ae24{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_full-59d1816e137dba5d93493c8a4750ae24 av-gridrow-cell av_one_full no_margin  avia-builder-el-17  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-m7emm5ur-c8b072ac78c39df2916830eb1561536b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>\u00a0Why IKARUS?<\/h3>\n<ul>\n<li>A dynamic work environment where passionate IT security experts from over 10 nationalities come together<\/li>\n<li>Free coffee and fruit, beer for after work and regular team events<\/li>\n<li>Flexible working hours<\/li>\n<li>Option of working from home<\/li>\n<li>No All-In-contract<\/li>\n<li>A gross salary starting at \u20ac 35.000,-<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-7'  class='av-layout-grid-container av-av_layout_row-46d56c4f66cbc09d226fc8a5cde06bdd entry-content-wrapper main_color av-flex-cells  avia-builder-el-19  el_after_av_layout_row  avia-builder-el-last  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8\">\n.flex_cell.av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_full-27416c6d5734c653b74dfd95e6c290d8 av-gridrow-cell av_one_full no_margin  avia-builder-el-20  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-m7emjqca-d34307bd1a0c3ab74a4fc5ed5417e451 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Your next step:<\/h3>\n<p>Please email your application to <a href=\"mailto:jobs@ikarus.at\">jobs@ikarus.at <\/a>.\u00a0We look forward to getting in touch with you.<\/p>\n<p>If you would like to get to know your future colleagues, please visit our <a href=\"https:\/\/www.ikarussecurity.com\/en\/about-ikarus\/company-history\/insights\/\">Insights<\/a>.<\/p>\n<\/div><\/section>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":3208,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[71],"tags":[],"class_list":["post-31554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Product &amp; IT Support Engineer - IKARUS Security<\/title>\n<meta name=\"robots\" content=\"index, follow, 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