{"id":25753,"date":"2022-10-13T12:28:22","date_gmt":"2022-10-13T10:28:22","guid":{"rendered":"https:\/\/www.ikarussecurity.com\/uncategorized\/senecura\/"},"modified":"2023-01-03T11:20:11","modified_gmt":"2023-01-03T10:20:11","slug":"senecura","status":"publish","type":"post","link":"https:\/\/www.ikarussecurity.com\/en\/success-stories\/senecura\/","title":{"rendered":"SeneCura"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-10w0ne-83275210999af2721c3b7a850c3db44d entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jumkwvcm-51e084b814d6b4cc15f972273d333894\">\n.flex_cell.av-jumkwvcm-51e084b814d6b4cc15f972273d333894{\nvertical-align:middle;\nheight:200px;\nmin-height:200px;\nbackground-color:#ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-jumkwvcm-51e084b814d6b4cc15f972273d333894{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-jumkwvcm-51e084b814d6b4cc15f972273d333894 av-gridrow-cell av_one_half no_margin  avia-builder-el-1  el_before_av_cell_one_half  avia-builder-el-first  content-align-middle av-zero-padding avia-full-stretch'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jumkxgop-c03b457ab9760610044e5d1acd2550fb\">\n.flex_cell.av-jumkxgop-c03b457ab9760610044e5d1acd2550fb{\nvertical-align:top;\nheight:200px;\nmin-height:200px;\nbackground-color:#d4310f;\n}\n.responsive #top #wrap_all .flex_cell.av-jumkxgop-c03b457ab9760610044e5d1acd2550fb{\npadding:80px 80px 80px 80px !important;\n}\n<\/style>\n<div class='flex_cell av-jumkxgop-c03b457ab9760610044e5d1acd2550fb av-gridrow-cell av_one_half no_margin  avia-builder-el-2  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k42oeih6-3f6b9987b4f48957239ab1cef1e89e0c\">\n#top .av-special-heading.av-k42oeih6-3f6b9987b4f48957239ab1cef1e89e0c{\npadding-bottom:25px;\ncolor:#ffffff;\nfont-size:34px;\n}\nbody .av-special-heading.av-k42oeih6-3f6b9987b4f48957239ab1cef1e89e0c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-k42oeih6-3f6b9987b4f48957239ab1cef1e89e0c .av-special-heading-tag{\nfont-size:34px;\n}\n.av-special-heading.av-k42oeih6-3f6b9987b4f48957239ab1cef1e89e0c .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-k42oeih6-3f6b9987b4f48957239ab1cef1e89e0c .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-k42oeih6-3f6b9987b4f48957239ab1cef1e89e0c .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-k42oeih6-3f6b9987b4f48957239ab1cef1e89e0c .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-k42oeih6-3f6b9987b4f48957239ab1cef1e89e0c av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-3  avia-builder-el-no-sibling  av-inherit-size av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >SeneCura: leading provider of nursing and healthcare services in the private sector<\/h1><div class='av_custom_color av-subheading av-subheading_below'><p>An IKARUS\/Mandiant success story.<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-2'  class='av-layout-grid-container av-10w0ne-6-05c03d6b95318854760aa67620c16c13 entry-content-wrapper main_color av-fixed-cells  avia-builder-el-4  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jumkwvcm-5-c3570e496c96a084e6173e813f38631a\">\n.flex_cell.av-jumkwvcm-5-c3570e496c96a084e6173e813f38631a{\nvertical-align:top;\nbackground-color:#ac1502;\n}\n.responsive #top #wrap_all .flex_cell.av-jumkwvcm-5-c3570e496c96a084e6173e813f38631a{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-jumkwvcm-5-c3570e496c96a084e6173e813f38631a av-gridrow-cell av_one_half no_margin  avia-builder-el-5  el_before_av_cell_one_half  avia-builder-el-first  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jumkxgop-4-9b225a9d39be10f47a34a6aaa4828d1e\">\n.flex_cell.av-jumkxgop-4-9b225a9d39be10f47a34a6aaa4828d1e{\nvertical-align:top;\nbackground-color:#ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-jumkxgop-4-9b225a9d39be10f47a34a6aaa4828d1e{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-jumkxgop-4-9b225a9d39be10f47a34a6aaa4828d1e av-gridrow-cell av_one_half no_margin  avia-builder-el-6  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<\/div>\n<div id='av-layout-grid-3'  class='av-layout-grid-container av-3o0jy-22d2b349e396dde39f93eb0bdfbd86d7 entry-content-wrapper main_color av-flex-cells  avia-builder-el-7  el_after_av_layout_row  avia-builder-el-last  grid-row-not-first  container_wrap fullsize'  >\n<div class='flex_cell av-38ngu-15563877880274382584e3b963dc9b9e av-gridrow-cell av_two_third no_margin  avia-builder-el-8  el_before_av_cell_one_third  avia-builder-el-first '  ><div class='flex_cell_inner'><section  class='av_textblock_section av-junwc5b3-fb4c424c350e98d2dab719c0374cccea '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"csc-header csc-header-n1\">\n<p>SeneCura is one of the market and innovation leaders in inpatient care. The SeneCura Group operates 90 health and care facilities in Austria with around 7,300 beds and care places. In addition to inpatient care, it offers home nursing care and assisted living in SeneCura BePartments. Many of these facilities have integrated kindergartens in the sense of generation houses. Since 2021, the EMG Academy in Graz, a specialist academy for health, nursing and social care, has also been part of the SeneCura Group.<\/p>\n<p>In the health segment, the portfolio of the SeneCura Group includes OptimaMed facilities with outpatient and inpatient rehabilitation centres, health resorts with offers for Gesundheitsvorsorge Aktiv (GVA) and cure, therapy centres and a dialysis centre. Care facilities in Slovenia, the Czech Republic and Croatia as well as a dialysis facility in Slovenia complete the offer.<\/p>\n<p>Since 2015, SeneCura has been part of the French ORPEA Group, which is one of the leading international providers with care and healthcare facilities in 22 countries. SeneCura is responsible for the Central and Eastern Europe region as a competence centre.<\/p>\n<h3>24\/7 operation and high availability as the main IT challenge<\/h3>\n<p>A relatively small team of six internal IT employees for Austria and the cluster cares for about 5,000 clients. Additionally, there are seven internal IT employees for Switzerland.<\/p>\n<p><div id=\"attachment_24703\" style=\"width: 236px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-24703\" class=\"size-medium wp-image-24702\" src=\"https:\/\/www.ikarussecurity.com\/wp-content\/uploads\/2022\/10\/SeneCura_Koeberl_2022-226x300.jpg\" alt=\"Heinz-J\u00fcrgen K\u00f6berl, Head of IT Cluster CEE\" width=\"226\" height=\"300\" srcset=\"https:\/\/www.ikarussecurity.com\/wp-content\/uploads\/2022\/10\/SeneCura_Koeberl_2022-226x300.jpg 226w, https:\/\/www.ikarussecurity.com\/wp-content\/uploads\/2022\/10\/SeneCura_Koeberl_2022-531x705.jpg 531w, https:\/\/www.ikarussecurity.com\/wp-content\/uploads\/2022\/10\/SeneCura_Koeberl_2022.jpg 643w\" sizes=\"auto, (max-width: 226px) 100vw, 226px\" \/><p id=\"caption-attachment-24703\" class=\"wp-caption-text\">Heinz-J\u00fcrgen K\u00f6berl, Head of IT Cluster CEE (\u00a9 SeneCura\/OptimaMed\/Senevita)<\/p><\/div>\n<\/div>\n<div><\/div>\n<blockquote>\n<div class=\"csc-header csc-header-n1\">\u201cThe challenges for the IT infrastructure are complex because round-the-clock operation is necessary in care. Also the requirements for availability are high,\u201d says Heinz-J\u00fcrgen K\u00f6berl, Head of IT CEE Cluster, summing up the responsibilities of his department.<\/div>\n<\/blockquote>\n<div><\/div>\n<div class=\"csc-header csc-header-n1\">\n<p>External service providers are used for support, especially in the IT infrastructure area for provisioning and operating services. There are no IT staff on site in the individual buildings; ideally, the building services are IT-savvy and perform simple tasks such as changing keyboards themselves. All other tasks are carried out centrally. Great importance is attached to information security training for staff. Documents are made available centrally by ORPEA and quarterly mailings are sent out by Cluster IT on current topics such as phishing attempts.<\/p>\n<h3>IT security: patient data particularly worthy of protection<\/h3>\n<p>By its very nature, XY stores many sensitive personal data, such as health data of the people cared for. The IT end devices are mostly not visible via the internet. Targeted attacks are rather rare.<\/p>\n<p>However, like other companies, they are exposed to attacks in the email sector, for example; this applies to spam as well as phishing attacks. The hackers are less interested in stealing data, but rather in opening a gateway for ransomware attacks. The aim is to encrypt data in order to launch blackmail attempts.<\/p>\n<h3>Successful cooperation with IKARUS and Mandiant in incidents response<\/h3>\n<p>Identifying attack activities and responding optimally to current and future threats are among the core competencies of information security today and are essential for maintaining business operations. The starting point for the search for a suitable incident response provider was an incident: e-mails from SeneCura to business partners had been intercepted. With Incident Response, the task was to find out when a breach had occurred and whether it still existed.<\/p>\n<p>SeneCura requested two companies from Austria and one from France for support, including IKARUS together with the internationally renowned partner Mandiant. The quick response time to the request, an offer that was within the financial framework and the rapid availability of the experts tipped the scales in favour of commissioning IKARUS\/Mandiant.<\/p>\n<blockquote>\n<p><em>&#8220;Only ten days passed from the initial request to the start of activities. And already in Mandiant&#8217;s first interim report, the potential causes could be narrowed down considerably. <\/em><em>The combination of software and experience of the experts in the targeted search for weak points has enthused us,&#8221; <\/em>Heinz-J\u00fcrgen K\u00f6berl sums up the first experiences with IKARUS and Mandiant.<\/p>\n<\/blockquote>\n<p>After a short time, it was already clear what the breach was and what size of damage could be assumed. Thanks to the knowledge and experience of the incident response experts, the targeted investigation of several terabytes of log data and the analysis of which mailboxes were affected could be completed quickly. &#8220;The effort on our side for the installation of the software, the provision of the log data and few short coordination meetings was low,&#8221; Heinz-J\u00fcrgen K\u00f6berl recalls.<\/p>\n<p>Mandiant provided a comprehensive service and IKARUS mediated quickly and purposefully. Helpful was not only the professional English-speaking handling with Mandiant, but also the German support by IKARUS. 24\/7 support by IKARUS for SeneCura&#8217;s IT security incident response management is planned for the future.<\/p>\n<h3>The triangle man &#8211; technology &#8211; process as a challenge in the future<\/h3>\n<p>The use of IT usually requires the interaction of the elements of people, technology and process. Each of these elements has other potential vulnerabilities. People are increasingly challenged.<\/p>\n<p><em>&#8220;I see the increasing conflict between comfort and safety &#8211; people tend to prefer comfort. So we have to focus specifically on people&#8217;s risk awareness; that&#8217;s where I see the biggest risk,&#8221;<\/em> is Heinz-J\u00fcrgen K\u00f6berl&#8217;s assessment of the situation.<\/p>\n<p>In technology, the trend is to treat all possible contact points for threats. While in the past it was mainly the network that was secured, today and in the future more and more endpoints will be operated outside the network. Home office and mobile devices have established themselves for business work. Smartphones are increasingly becoming a point of entry; in addition to mobile device management, mobile threat detection is therefore also increasingly important.<\/p>\n<p>In terms of process, the focus is on IT service continuity; this includes incident response, but also prepared emergency measures\u2013\u2013and the ability to implement these measures.<\/p>\n<\/div>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-38ngu-3-ca7be2199162d78f3233258260d59b68\">\n.flex_cell.av-38ngu-3-ca7be2199162d78f3233258260d59b68{\nvertical-align:top;\nbackground-color:#f4f4f4;\n}\n.responsive #top #wrap_all .flex_cell.av-38ngu-3-ca7be2199162d78f3233258260d59b68{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-38ngu-3-ca7be2199162d78f3233258260d59b68 av-gridrow-cell av_one_third no_margin  avia-builder-el-10  el_after_av_cell_two_third  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><p><section  class='av_textblock_section av-junwc5b3-2-ae79d2ae58d8d0ce603bfa04b069d0bd '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-24691\" src=\"https:\/\/www.ikarussecurity.com\/wp-content\/uploads\/2022\/10\/SeneCura-300x166.jpg\" alt=\"SeneCura-Logo\" width=\"300\" height=\"166\" srcset=\"https:\/\/www.ikarussecurity.com\/wp-content\/uploads\/2022\/10\/SeneCura-300x166.jpg 300w, https:\/\/www.ikarussecurity.com\/wp-content\/uploads\/2022\/10\/SeneCura.jpg 599w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><strong>Customer:<\/strong><br \/>\nSeneCura Kliniken- und Heimebetriebsgesellschaft m.b.H.<br \/>\n<a href=\"https:\/\/www.senecura.at\/\" target=\"_blank\" rel=\"noopener\">www.senecura.at<\/a><\/p>\n<p><strong>Industry:<\/strong><br \/>\nHealth \/ care<\/p>\n<p><strong>Solutions:<\/strong><\/p>\n<p><a href=\"https:\/\/www.ikarussecurity.com\/en\/industrial-cyber-security\/ikarus-managed-defense\/\">IKARUS managed.defense<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/industrial-cyber-security\/ikarus-24-7-incident-response\/\" rel=\"noopener\">IKARUS 24\/7 incident.response<\/a><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k42ow0kz-0528ed64dc3059f3c4f2066e0c8c57c8\">\n#top .hr.av-k42ow0kz-0528ed64dc3059f3c4f2066e0c8c57c8{\nmargin-top:30px;\nmargin-bottom:30px;\n}\n.hr.av-k42ow0kz-0528ed64dc3059f3c4f2066e0c8c57c8 .hr-inner{\nborder-color:#ffffff;\n}\n<\/style>\n<div  class='hr av-k42ow0kz-0528ed64dc3059f3c4f2066e0c8c57c8 hr-custom  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-junwc5b3-1-ea2a2cd080704ded7c66871ef1d78d6a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Advantages with IKARUS 24\/7 incident.response<\/h3>\n<ul>\n<li>Guaranteed access to the resources of IKARUS and Mandiant<\/li>\n<li>24\/7 on-call service for immediate contact with security experts<\/li>\n<li>Maximum 4 hours reaction time until the start of the investigations<\/li>\n<li>Efficient processes due to proven 3-phase model<\/li>\n<li>Minimised impact of damage<\/li>\n<li>Optimised\u00a0 cyber resilience<\/li>\n<li>Full cost transparency<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.ikarussecurity.com\/wp-content\/downloads\/IKARUS-24-7-incident-response-de.pdf\" target=\"_blank\" rel=\"noopener\">IKARUS 24\/7 incident.response data sheet<\/a><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ltsf8y-be52f561c6e7d39ac9f538d43ac66c08\">\n#top .hr.av-ltsf8y-be52f561c6e7d39ac9f538d43ac66c08{\nmargin-top:30px;\nmargin-bottom:30px;\n}\n.hr.av-ltsf8y-be52f561c6e7d39ac9f538d43ac66c08 .hr-inner{\nborder-color:#ffffff;\n}\n<\/style>\n<div  class='hr av-ltsf8y-be52f561c6e7d39ac9f538d43ac66c08 hr-custom  avia-builder-el-14  el_after_av_textblock  el_before_av_textblock  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-l96upsqw-d356c099ff0e3811a222ac2ea27a06a8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Advantages with IKARUS managed.defense<\/h3>\n<ul>\n<li>Experienced teams of experts from IT-, OT- und IoT-security<\/li>\n<li>Knowhow-transfer and support as required<\/li>\n<li>Global und locale threat intelligence with local service and support<\/li>\n<li>Seamless integration into existing IT and OT systems<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.ikarussecurity.com\/wp-content\/downloads\/IKARUS-managed-defense-datasheet-de.pdf\" target=\"_blank\" rel=\"noopener\">IKARUS managed.defense data sheet<\/a><\/p>\n<\/div><\/section><\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;The challenges for the IT infrastructure are complex because round-the-clock operation is necessary in care. Also the requirements for availability are high.&#8221;<\/p>\n","protected":false},"author":3,"featured_media":24692,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,188,207,151],"tags":[],"class_list":["post-25753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-health-care","category-incident-response-en","category-it-security-en-2","category-success-stories"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SeneCura - IKARUS success story - IKARUS Security<\/title>\n<meta name=\"description\" content=\"Mandiant provided a comprehensive service and IKARUS mediated quickly and purposefully. 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