{"id":9663,"date":"2020-07-17T15:33:40","date_gmt":"2020-07-17T13:33:40","guid":{"rendered":"https:\/\/www.ikarussecurity.com\/managed-it-security-solutions\/ikarus-anti-virus\/faqs-ikarus-anti-virus\/"},"modified":"2025-06-18T14:08:32","modified_gmt":"2025-06-18T12:08:32","slug":"faqs-ikarus-anti-virus","status":"publish","type":"page","link":"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-anti-virus\/faqs-ikarus-anti-virus\/","title":{"rendered":"FAQs IKARUS anti.virus"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-junymveb-1b2041db7ea5e25a6b982a9007abaae7 entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-junyesco-dcbab7c4a63d51201b18857d09d92f97\">\n.flex_cell.av-junyesco-dcbab7c4a63d51201b18857d09d92f97{\nvertical-align:middle;\nheight:200px;\nmin-height:200px;\nbackground-color:#ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-junyesco-dcbab7c4a63d51201b18857d09d92f97{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-junyesco-dcbab7c4a63d51201b18857d09d92f97 av-gridrow-cell av_one_half no_margin av-hide-on-mobile  avia-builder-el-1  el_before_av_cell_one_half  avia-builder-el-first  content-align-middle av-zero-padding avia-full-stretch'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-junyrmwc-31a561d8e9a544598fcc7c5e8941167a\">\n.flex_cell.av-junyrmwc-31a561d8e9a544598fcc7c5e8941167a{\nvertical-align:top;\nheight:200px;\nmin-height:200px;\nbackground-color:#d4300f;\n}\n.responsive #top #wrap_all .flex_cell.av-junyrmwc-31a561d8e9a544598fcc7c5e8941167a{\npadding:60px 30px 60px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-junyrmwc-31a561d8e9a544598fcc7c5e8941167a av-gridrow-cell av_one_half no_margin  avia-builder-el-2  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kc05ln90-b8f7f9356498c16b4f4405975edfddcd\">\n#top .av-special-heading.av-kc05ln90-b8f7f9356498c16b4f4405975edfddcd{\npadding-bottom:25px;\ncolor:#ffffff;\nfont-size:34px;\n}\nbody .av-special-heading.av-kc05ln90-b8f7f9356498c16b4f4405975edfddcd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-kc05ln90-b8f7f9356498c16b4f4405975edfddcd .av-special-heading-tag{\nfont-size:34px;\n}\n.av-special-heading.av-kc05ln90-b8f7f9356498c16b4f4405975edfddcd .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-kc05ln90-b8f7f9356498c16b4f4405975edfddcd .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-kc05ln90-b8f7f9356498c16b4f4405975edfddcd .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-kc05ln90-b8f7f9356498c16b4f4405975edfddcd .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-kc05ln90-b8f7f9356498c16b4f4405975edfddcd av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-3  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQs about IKARUS anti.virus with cloud Interface<\/h1><div class='av_custom_color av-subheading av-subheading_below'><p>IKARUS anti.virus<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jyzx0kqa-0d6f07dd4900deceac7b1ffd949ff34e\">\n#top .av_textblock_section.av-jyzx0kqa-0d6f07dd4900deceac7b1ffd949ff34e .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-jyzx0kqa-0d6f07dd4900deceac7b1ffd949ff34e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><\/div><\/section><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-2'  class='av-layout-grid-container av-junyy33y-ebc4019e7b6877f5936d4d5958e59ead entry-content-wrapper main_color av-flex-cells  avia-builder-el-5  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-junyw8vu-4853268eebab2336dfbb5674b206345b\">\n.flex_cell.av-junyw8vu-4853268eebab2336dfbb5674b206345b{\nvertical-align:top;\nbackground-color:#d4300f;\n}\n.responsive #top #wrap_all .flex_cell.av-junyw8vu-4853268eebab2336dfbb5674b206345b{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-junyw8vu-4853268eebab2336dfbb5674b206345b av-gridrow-cell av_one_half no_margin av-hide-on-mobile  avia-builder-el-6  el_before_av_cell_one_half  avia-builder-el-first  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-junywu9f-a644aaa809a28abe3ff70b1e0944f1bf\">\n.flex_cell.av-junywu9f-a644aaa809a28abe3ff70b1e0944f1bf{\nvertical-align:top;\nbackground-color:#ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-junywu9f-a644aaa809a28abe3ff70b1e0944f1bf{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-junywu9f-a644aaa809a28abe3ff70b1e0944f1bf av-gridrow-cell av_one_half no_margin  avia-builder-el-7  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<\/div>\n<div id='av-layout-grid-3'  class='av-layout-grid-container av-rr8gnv-2a82409bb660cd53e3b737094bcdc1fe entry-content-wrapper main_color av-flex-cells  avia-builder-el-8  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f\">\n.flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f av-gridrow-cell av_one_full no_margin  avia-builder-el-9  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-jxna5an0-4ed87d99ab415eaa4f813243394b25ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Contents<\/h3>\n<p><a href=\"#installation-uninstallation\">1 Installation \u2013 Uninstallation<\/a><br \/>\n<a href=\"#updates\">2 Updates<\/a><br \/>\n<a href=\"#platform-compatibility\">3 Platform \/ Compatibility<\/a><br \/>\n<a href=\"#detection\">4 Detection<\/a><br \/>\n<a href=\"#virus-detection\">5 Virus detection<\/a><br \/>\n<a href=\"#authentication-licensing\">6 Authentication \/ Licensing<\/a><br \/>\n<a href=\"#configuration\">7 Configuration<\/a><br \/>\n<a href=\"#debugging\">8 Debugging<\/a><br \/>\n<a href=\"#other\">9 Other<\/a><\/p>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-4'  class='av-layout-grid-container av-rr8gnv-2a82409bb660cd53e3b737094bcdc1fe entry-content-wrapper main_color av-flex-cells  avia-builder-el-11  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f\">\n.flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f av-gridrow-cell av_one_full no_margin  avia-builder-el-12  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-jxna5an0-4ed87d99ab415eaa4f813243394b25ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 id=\"installation-uninstallation\">1 Installation \u2013 Uninstallation<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-jzwfmaj4-c874b2f57a5322837469736efe573e2e  avia-builder-el-14  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jzwfmaj4-c874b2f57a5322837469736efe573e2e avia-iconlist-animate'>\n<li><div class='iconlist_icon av-ds67o3-cb59ed33d66994731bd05c11fce7c525 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Is Windows Defender disabled during installation?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Is Windows Defender disabled during installation?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Yes, IKARUS anti.virus interacts with the Windows Security Center API and disables Windows Defender during installation.<\/p>\n<p>The exact behavior depends on the Windows or Windows version.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-bzbw6b-4a115946267bae372aad3697eb4475b1 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How can I deactivate Windows Defender using Group Policy?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How can I deactivate Windows Defender using Group Policy?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>On the AD server in Group Policy. Policy -> Administrative Template -> Windows Components -> Windows Defender -> Disable Windows Defender: Activates<\/p>\n<p>Alternatively, real-time protection -> Disable real-time protection: Enabled<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-a62zzn-3e411ca7952c34e3ea1b38f984ce4ae1 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Error code 2502 or 2503 is displayed during installation\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Error code 2502 or 2503 is displayed during installation<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The reason for this is that during the wizard installation Windows permissions for &#8220;C:WindowsTemp&#8221; and C:WindowsInstaller&#8221; are missing.<\/p>\n<p>The silent installation is not affected by this and can be used for installation.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-zhf77-d1e45c552face8ba81821871cb9b7977 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Does the client need to be restarted after the installation?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Does the client need to be restarted after the installation?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>No, a restart after the installation is not necessary.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7l4t0z-386b890b349491906c307b642c804c1e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What is used as a unique reference for the recognition of a device?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What is used as a unique reference for the recognition of a device?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>A GUID is created for each device.<\/p>\n<p style=\"margin: 0cm; margin-bottom: .0001pt;\"><span style=\"font-size: 11.0pt; font-family: 'Calibri',sans-serif;\">\u00a0<\/span><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-6bnpub-650a7f0e9451b866de77300f30ab6c8f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Does the client need to be restarted after uninstalling?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Does the client need to be restarted after uninstalling?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Yes, a restart after uninstalling is mandatory.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-48ft9v-51224fa060d6a2f6dd5ad786af4bbdbc avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Is there a remover that removes all remains of IKARUS anti.virus?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Is there a remover that removes all remains of IKARUS anti.virus?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The AV Remover can be found at <a href=\"https:\/\/cloudstore.ikarus.at\/s\/EyFWTWGTo2JLMo7\" target=\"_blank\" rel=\"noopener\">IKARUS anti.virus remover<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-48ft9v-ed3ae5dc2dd4a67b9fe87d86a5e01637 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Why are 32-bit systems no longer supported?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Why are 32-bit systems no longer supported?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Support for 32-bit systems has been discontinued because this architecture is technically outdated and rarely used today. Modern operating systems like Windows\u202f11 are only available in 64-bit versions, and new hardware is also developed exclusively for 64-bit systems.<\/p>\n<p>By focusing on 64-bit platforms, we can take better advantage of modern technologies, continue to improve our software effectively, and maintain a high level of security.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div><\/div><div id='av-layout-grid-5'  class='av-layout-grid-container av-rr8gnv-2a82409bb660cd53e3b737094bcdc1fe entry-content-wrapper main_color av-flex-cells  avia-builder-el-15  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f\">\n.flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f av-gridrow-cell av_one_full no_margin  avia-builder-el-16  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-jxna5an0-4ed87d99ab415eaa4f813243394b25ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 id=\"updates\">2 Updates<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-jzwfmaj4-48096b5ab545d5e77cc1ceef7e0c681b  avia-builder-el-18  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jzwfmaj4-48096b5ab545d5e77cc1ceef7e0c681b avia-iconlist-animate'>\n<li><div class='iconlist_icon av-1ul2s77-c5970837e68d7e6d2cf7c4534b9f0f45 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: In the AV portal, an outdated version is entered as the newest version under Version (e.g. 2.14.98) and a more recent version (3.0.14) under Current.\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >In the AV portal, an outdated version is entered as the newest version under Version (e.g. 2.14.98) and a more recent version (3.0.14) under Current.<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>This can happen when we distribute a new AV version. The rollouts are spread over several days. Only when the regular rollout is finished, the new version will be kept as the latest version in the database.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div><\/p>\n<div id='av-layout-grid-6'  class='av-layout-grid-container av-rr8gnv-2a82409bb660cd53e3b737094bcdc1fe entry-content-wrapper main_color av-flex-cells  avia-builder-el-19  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f\">\n.flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f av-gridrow-cell av_one_full no_margin  avia-builder-el-20  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-jxna5an0-4ed87d99ab415eaa4f813243394b25ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 id=\"platform-compatibility\">3 Platform \/ Compatibility<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-jzwfmaj4-c874b2f57a5322837469736efe573e2e  avia-builder-el-22  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jzwfmaj4-c874b2f57a5322837469736efe573e2e avia-iconlist-animate'>\n<li><div class='iconlist_icon av-1r4yrfn-2abe28ef0a9c2deace8569309a25f4ef avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Is there a difference between workstation and server for the AV client?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Is there a difference between workstation and server for the AV client?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>No, the client does not differentiate between the systems.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m3x0xxyl-83da8b0c611d43a8737327d28e97c80e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: On which operating systems can the client be installed?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >On which operating systems can the client be installed?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>System requirements<\/strong><\/p>\n<p>All Windows versions supported by Microsoft on 64bit (Intel\/AMD\/ARM)<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1ntzpmb-71ae7ea5b0e30b50a9952a1e778d5333 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can IKARUS anti.virus also be used on an Exchange Server?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can IKARUS anti.virus also be used on an Exchange Server?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Yes &#8211; but only as File Antivirus, as on any Windows server.<\/p>\n<p>IKARUS anti.virus does not provide email protection within Exchange.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1n3bhpv-07cb3cb0ec95036e48325f4bde30f4f3 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can IKARUS anti.virus be installed on a terminal server?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can IKARUS anti.virus be installed on a terminal server?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The client is terminal server capable.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-7'  class='av-layout-grid-container av-rr8gnv-2a82409bb660cd53e3b737094bcdc1fe entry-content-wrapper main_color av-flex-cells  avia-builder-el-23  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f\">\n.flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f av-gridrow-cell av_one_full no_margin  avia-builder-el-24  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-jxna5an0-4ed87d99ab415eaa4f813243394b25ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 id=\"detection\">4 Detection<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-jzwfmaj4-c874b2f57a5322837469736efe573e2e  avia-builder-el-26  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jzwfmaj4-c874b2f57a5322837469736efe573e2e avia-iconlist-animate'>\n<li><div class='iconlist_icon av-1kjsybn-7018ef2944a8320cd9ee8546ac58680f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can exceptions for virus scans be defined?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can exceptions for virus scans be defined?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Exceptions can be created via the AV portal and locally via the client.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1jj35g3-aed5072b5d4ec16cca68fda1557b61b5 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Do file or folder exclusions apply to all scans or is this setting ignored for certain scans, e.g. &quot;entire computer&quot;?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Do file or folder exclusions apply to all scans or is this setting ignored for certain scans, e.g. \"entire computer\"?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The exclusions always apply, even for a scan profile.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1iijcmb-26549fb8957d899d37956c0cbce18da9 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Are network drives scanned with a scan?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Are network drives scanned with a scan?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>No, IKARUS anti.virus was designed for monitoring and securing endpoints.<\/p>\n<p>To scan network drives, IKARUS anti.virus can also be installed on file servers and perform regular scans there.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-av_iconlist_item-2357b1604a91ddf9eba7939f6180b5e2 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Is there a maximum file size for scanning?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Is there a maximum file size for scanning?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p style=\"text-align: left;\">The answer is yes, the size for on-access scans is the predefined 128 MB, this value cannot be changed.<\/p>\n<p>On-demand scans can limit the size of the files to be scanned. For example: Do not scan files larger than 1 MB. This limit can be adjusted to up to 8 GB in the settings under Exclusions. If no adjustments are made, the default size is 128 MB.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1ctp5xv-a0feb969867d4ccbed106ed490a662eb avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Are there recommendations for AV on an Exchange server?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Are there recommendations for AV on an Exchange server?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Please use Microsoft&#8217;s documentation and information on the respective server.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-8'  class='av-layout-grid-container av-rr8gnv-2a82409bb660cd53e3b737094bcdc1fe entry-content-wrapper main_color av-flex-cells  avia-builder-el-27  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f\">\n.flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f av-gridrow-cell av_one_full no_margin  avia-builder-el-28  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-jxna5an0-4ed87d99ab415eaa4f813243394b25ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 id=\"virus-detection\">5 Virus detection<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-jzwfmaj4-48096b5ab545d5e77cc1ceef7e0c681b  avia-builder-el-30  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jzwfmaj4-48096b5ab545d5e77cc1ceef7e0c681b avia-iconlist-animate'>\n<li><div class='iconlist_icon av-1bqz4r7-1299b75a153ab78b10758cdee52a2c70 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: A virus was detected as a false positive. Can the file be scanned?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >A virus was detected as a false positive. Can the file be scanned?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Files can be sent to IKARUS for analysis via Quarantine -> Right-click on the virus and send to IKARUS.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-19a21k3-3cc002f0e508ca1ade694d43d581aa4b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: A virus was not detected. How can this be checked?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >A virus was not detected. How can this be checked?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Please send an email with the infected file to probe(at)ikarus(dot)at. The file will be analyzed there.<br \/>\nA local virus scanner or one integrated in the firewall can remove the file when sending it.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-17kcgpf-64d0f71c1ef3886ca41a61e37852a25b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What does &quot;delete list&quot; mean in quarantine?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What does \"delete list\" mean in quarantine?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>This removes the entries from the quarantine list.<br \/>\nEntries older than 7 days are automatically removed from the list.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-15p2ws3-597991d2c71509145e9c0ae7fa79c38f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Files in the quarantine are always moved back to the quarantine, even if they were detected by mistake. When the corrected virus database update is released, are the incorrectly detected files automatically restored?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Files in the quarantine are always moved back to the quarantine, even if they were detected by mistake. When the corrected virus database update is released, are the incorrectly detected files automatically restored?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>IKARUS anti.virus does not move any files.<br \/>\nAs soon as a contaminated file is found on a computer, IKARUS anti.virus blocks it (copying and executing the file is no longer possible) and displays it in quarantine.<\/p>\n<p>A special case is a corrected false alarm: The quarantine checks as soon as it is opened whether all entries are still verifiable.<br \/>\nIf the virus database has been updated in the meantime and the entries are no longer verifiable with the current VDB, they are removed from quarantine and the files are released again.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-42lc43-80da51e7072dd1cbb8c7e51f1d2c6c4d avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Is it possible to send out information about virus detections via email?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Is it possible to send out information about virus detections via email?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>This feature can be configured via the AV Portal. See also Configuration Profiles<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-9'  class='av-layout-grid-container av-rr8gnv-2a82409bb660cd53e3b737094bcdc1fe entry-content-wrapper main_color av-flex-cells  avia-builder-el-31  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f\">\n.flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f av-gridrow-cell av_one_full no_margin  avia-builder-el-32  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-jxna5an0-4ed87d99ab415eaa4f813243394b25ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 id=\"authentication-licensing\">6 Authentication \/ Licensing<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-jzwfmaj4-48096b5ab545d5e77cc1ceef7e0c681b  avia-builder-el-34  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jzwfmaj4-48096b5ab545d5e77cc1ceef7e0c681b avia-iconlist-animate'>\n<li><div class='iconlist_icon av-136miub-a56fc4726f564d1150b7bde77b6dda51 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Proxy authentication with NTLM\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Proxy authentication with NTLM<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>IKARUS anti.virus Client cannot perform NTLM authentication on the client.<br \/>\nAs a workaround, an authentication exception can be set up in the HTTP proxy.<br \/>\n.*.ikarus.at<br \/>\n.*.mailsecurity.at<br \/>\nFor more information, see the Wiki article -> HTTP proxy and IKARUS anti.virus<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-11958jn-22bf4d1f6578ac5c2a120d70b8031f00 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How is it licensed?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How is it licensed?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>A license is required for one operating system instance (Windows). This applies to installations directly on the hardware (bare metal) as well as for virtual instances. The licensing is identical for client and server operating systems. A further distinction does not exist.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-z1j5j7-1c286301f21f4acca2cc8b4a85bc81c7 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How can an activation be approved?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How can an activation be approved?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>When uninstalling, the activation is removed in the portal.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-y6gbr7-ebfb1f1d3d2da804ac58af88f246ff53 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What is the action &quot;Update license&quot; in the AV portal for?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What is the action \"Update license\" in the AV portal for?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Updating the license reloads the information about the license and devices.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-wve83n-3e1dad1bb95844fb85b101dbfb3ce423 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can notifications for activations be created?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can notifications for activations be created?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Yes, notifications can be set up in the license for reaching a number of activations.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-10'  class='av-layout-grid-container av-rr8gnv-2a82409bb660cd53e3b737094bcdc1fe entry-content-wrapper main_color av-flex-cells  avia-builder-el-35  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f\">\n.flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f av-gridrow-cell av_one_full no_margin  avia-builder-el-36  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-jxna5an0-4ed87d99ab415eaa4f813243394b25ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 id=\"configuration\">7 Configuration<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-jzwfmaj4-991392720caeb43047733afb2ee8c995  avia-builder-el-38  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jzwfmaj4-991392720caeb43047733afb2ee8c995 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-u4iro3-dad14a708354ad28610b73a735550e68 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Where can the password protection be activated?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Where can the password protection be activated?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Via the AV portal or under Extras -> Settings -> Extras in the client.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-sp6k6b-56e9663c8e17d92da29827b1d19174a4 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can the AV be managed via a server?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can the AV be managed via a server?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>No, the administration is only possible via the AV portal in the reseller portal.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-rr9hub-6b6e5a7a3a1aa148094b2569993d746e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can USB ports be blocked?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can USB ports be blocked?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>USB ports cannot be blocked, but can be checked when plugged in.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-pdzkv7-f8a59d2956c5e675edcdd3a5bb750c3a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What is the update function for?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What is the update function for?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>See Client Overview<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-av_iconlist_item-bc73e166edc932a6349767a45bc5722e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: The client cannot download updates\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >The client cannot download updates<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>If transparent mode is activated in the HTTP proxy, these rules must be entered as exceptions in the virus scanner.<br \/>\n^[^:]*:\/\/[^.]*.ikarus.at\/<br \/>\n^[^:]*:\/\/[^.]*.mailsecurity.at\/<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-11'  class='av-layout-grid-container av-rr8gnv-2a82409bb660cd53e3b737094bcdc1fe entry-content-wrapper main_color av-flex-cells  avia-builder-el-39  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f\">\n.flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f av-gridrow-cell av_one_full no_margin  avia-builder-el-40  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-jxna5an0-4ed87d99ab415eaa4f813243394b25ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 id=\"debugging\">8 Debugging<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-jzwfmaj4-48096b5ab545d5e77cc1ceef7e0c681b  avia-builder-el-42  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jzwfmaj4-48096b5ab545d5e77cc1ceef7e0c681b avia-iconlist-animate'>\n<li><div class='iconlist_icon av-mdzrg3-57a59d8b3b9897eb93f7a0f147826f14 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How do protocols and logs work?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How do protocols and logs work?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>For the complete log, all for options under<\/p>\n<p><em>Extras -> Settings -> Protocols <\/em><\/p>\n<p>must be activated.<\/p>\n<ul>\n<li>Protocols<\/li>\n<\/ul>\n<p>Extras -> Protocols<\/p>\n<ul>\n<li>Each scan profile has its own protocol<\/li>\n<li>Protocol for update<\/li>\n<li>Protocol for system cleaning<\/li>\n<\/ul>\n<ul>\n<li>Log<\/li>\n<\/ul>\n<p>C:Program FilesIKARUSanti.viruslog<\/p>\n<ul>\n<li>log<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-kbyann-82875e12efe2859db2059437a8281d50 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Debugging - Logs in the Client: What do the supplied information mean?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Debugging - Logs in the Client: What do the supplied information mean?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><code>info [ 870](compattelrunne,2,s)[s] on-access scan of \"c:Program Files (x86)Mozilla<br \/>\nThunderbirddistributionextensions{e2fda1a4-762b-4020-b5ad-a41df1933103}chrome.jar\", size 1048196 B,<br \/>\nCRC: 5188e7c97a1401c3 in 1.008 sec [B: 0.003 C1: 0.0000 C2: 0.0000 S: 1.005 A: 0.0000]<br \/>\n<\/code><\/p>\n<ol>\n<li>[25.04.2019 08:08:27]<\/li>\n<li>info<\/li>\n<li>[ 870]<\/li>\n<li>(compattelrunne,2,s)<\/li>\n<li>\u201ec:Program Files (x86)Mozilla<br \/>\nThunderbirddistributionextensions{e2fda1a4-762b-<br \/>\n4020-b5ad-a41df1933103}chrome.jar\u201e<\/li>\n<li>size 1048196 B<\/li>\n<li>CRC: 5188e7c97a1401c3<\/li>\n<li>in 1.008 sec<br \/>\n[B: 0.003 C1: 0.0000 C2: 0.0000 S: 1.005 A: 0.0000]<\/li>\n<\/ol>\n<p><strong>Description:<\/strong><\/p>\n<ol>\n<li>Timestamp of the log entry<\/li>\n<li>Log level of the entry<\/li>\n<li>LogID, which log entries belong to a process<\/li>\n<li>Service that has accessed the following file<\/li>\n<li>File accessed by the service<\/li>\n<li>Size of the file in bytes<\/li>\n<li>Test value, checks if the file scanner is already known<\/li>\n<li>Time the scan took\n<ul>\n<li>B: Time before performing the scan (exclusions etc.)<\/li>\n<li>C1:Time to get information about the file<\/li>\n<li>C2: Time to process the information from C1<\/li>\n<li>S: Time of the scan engine<\/li>\n<li>A: Time to release data<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-jpnm1v-3c6153f39e1522532b426cf060e53117 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Debugging \u2013 No connection\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Debugging \u2013 No connection<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>AV_Registration: INFO: Using TID for registration: xxxx-xx-xx-xx-xxxxxx<br \/>\nAV_Registration: INFO: No proxy will be used for connection.<br \/>\nAV_Registration: INFO: Connecting to server: https:\/\/avitc.ikarus.at<br \/>\nAV_Registration: ERROR: Could not establish connection to the server. Please check your internet connectivity.<br \/>\nCause: No connection to the backend servers.<br \/>\nSolution: Check the Internet connection.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-hki1rn-8f77f222ea0aa7d4c3492f1e97eebb09 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Debugging \u2013 New installation\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Debugging \u2013 New installation<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>CAQuietExec: Entering CAQuietExec in C:WindowsInstallerMSIF3D9.tmp, version 3.11.2318.0<br \/>\nCAQuietExec: &#8221; C:Program FilesIKARUSanti.virusbinguardxservice_x64.exe&#8221; -install<br \/>\nCAQuietExec: Service already installed, but stopped. Starting it.<br \/>\nCAQuietExec: Error: Starting service &#8216;start service: :(2) The system cannot find the specified file. &#8216;<br \/>\nCAQuietExec: Error 0xffffffff: Command line returned an error.<br \/>\nCAQuietExec: Error 0xffffffff: QuietExec Failed<br \/>\nCAQuietExec: Error 0xffffffff: Failed in ExecCommon method<br \/>\nCustomAction InstallService64 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)<br \/>\nCause: Residuals present on the operating system after the AV could not be installed correctly.<br \/>\nSolution: Remove the remains with AV Remover.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-gg1n7n-1fb87a627d44fffd90cd54cdc646be98 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Error messages\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Error messages<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>AV_Registration: INFO: Backend return code: 402<br \/>\nAV_Registration: ERROR: An error occured while checking validity of License. Aborting!<br \/>\nAV_Registration: ERROR: The server returned an error message: &#8216;License TID has reached usercount limit!\u2018<br \/>\nReason: No further activations available, the license is full.<br \/>\nSolution: The license must be checked.<\/p>\n<p>AV_Registration: INFO: Connecting to server: https:\/\/avitc.ikarus.at<br \/>\nAV_Registration: ERROR: Could not establish connection to the server. Please check your internet connectivity.<br \/>\nReturncode: 400 BAD_REQUEST<br \/>\nResponse:<br \/>\n<code><br \/>\n<center><\/center><code><\/code><\/p>\n<h1>400 Bad Request<\/h1>\n<p>\u00a0<\/p>\n<p><center>No required SSL certificate was sent<\/center><br \/>\n<\/code><\/p>\n<p>Cause: SSL interception without exceptions.<br \/>\nSolution: Exceptions for SSL interception must be entered in the firewall.<\/p>\n<p>Error: Starting service &#8216;start service starten : :(577) The digital signature of this file cannot be verified.<br \/>\nA recent hardware or software change may have installed an incorrectly signed or corrupted file or a file that is malicious software from an unknown source.<\/p>\n<p>Cause 1:<br \/>\nOperating system is Windows 7: The update KB3033929 is missing (support for SHA-2 certificates)<\/p>\n<p>Solution 1:<br \/>\nInstall KB3033929 and reboot the operating system.<\/p>\n<p>Cause 2:<br \/>\nOperating system is not Windows 7: AV was already installed and there are still remnants of the service or driver.<\/p>\n<p>Solution 2:<br \/>\nRemove the remnants of the installation with the remover and then perform installation.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-12'  class='av-layout-grid-container av-rr8gnv-2a82409bb660cd53e3b737094bcdc1fe entry-content-wrapper main_color av-flex-cells  avia-builder-el-43  el_after_av_layout_row  avia-builder-el-last  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f\">\n.flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-3z0k63-7680e98ef12a68cfa3c44e3d7eada52f av-gridrow-cell av_one_full no_margin  avia-builder-el-44  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-jxna5an0-4ed87d99ab415eaa4f813243394b25ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 id=\"other\">9 Other<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-jzwfmaj4-48096b5ab545d5e77cc1ceef7e0c681b  avia-builder-el-46  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jzwfmaj4-48096b5ab545d5e77cc1ceef7e0c681b avia-iconlist-animate'>\n<li><div class='iconlist_icon av-dyt72b-3ae25e10d17769b7e5957a60c1f4bf7f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How can I test the latest features in advance?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How can I test the latest features in advance?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>It is possible to participate as a verified reseller in the Reseller Preview.<br \/>\nActivation in the AV Portal \/ menu Configuration Profiles \/ edit corresponding profile \/ tab Client Configuration \/ last entry: Participate in Reseller Preview \/ activate and save &#038; transfer<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-cglw5f-c332fe75f7fdfb819649acba47a9d00c avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What are PUPs or also called PUAs?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What are PUPs or also called PUAs?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The abbreviation stands for Possible Unwanted Program (or Application) and means translated a possibly unwanted program.<br \/>\nThis term is used to define programs and applications that are of no use to the user or are not desired by him.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-anexer-2f737ad280a00e4e921bf747c37aa6c3 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How can PUA and PUPs be removed from the virus database?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How can PUA and PUPs be removed from the virus database?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>PUA and PUP applications are not removed from the virus database.<br \/>\nHere you can either set an exclusion for the file paths or deactivate scanning for potentially unwanted applications in the Guard.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-8k9dpv-c24f2c426c348a39b89af8c761e67ee6 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Where are the servers for the AV portal?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Where are the servers for the AV portal?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The portal is hosted on our georedundant servers in Germany.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7o8h37-84594bef93ff692e49ccea5029888572 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: At what interval does the AV client report the status to the portal?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >At what interval does the AV client report the status to the portal?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The client checks every 60 seconds if the status has changed, if there has been a change it is reported to the portal.<br \/>\nInfections are transmitted immediately after detection.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-5w68eb-66314c88656c0814736a0acc127dc17d avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: When are the transfer jobs marked as failed?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >When are the transfer jobs marked as failed?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>If the client has not connected to the backend for 7 days, the job will be marked as failed.<br \/>\nThe status in the portal in the action log then changes from pending to failed.<br \/>\nIs there a rescue CD?<br \/>\nThere is no IKARUS anti.virus Rescue CD.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-4iowb7-9df3a90e3b476f7c973f20283e234e09 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can the names of devices, groups, and licenses be customized?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can the names of devices, groups, and licenses be customized?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The names can be renamed using the AV Portal.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-3alqyr-fd80e96056f33611b3ef253d3f42f1ea avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How can the cache limit be adjusted?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How can the cache limit be adjusted?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The cache limit for all operating systems under Windows 10 can be adjusted using the following script. If you have any questions, please contact our support.<br \/>\n@echo off<br \/>\necho Detecting installation&#8230;<br \/>\nfor \/f &#8220;tokens=2*&#8221; %%a in (&#8216;REG QUERY &#8220;HKEY_LOCAL_MACHINESoftwareIkarusguardx&#8221; \/v MainPath&#8217;) do set &#8220;AppPath=%%~b&#8221;<br \/>\necho SPAV found in %AppPath%<br \/>\n&#8220;%AppPath%binguardxup&#8221; -cfgwrite &#8220;%AppPath%confguardx.conf&#8221; cache\/limit 4000000<br \/>\necho .<br \/>\necho The Limit for the Cache has been updated.<\/p>\n<p>pause.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":11074,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-9663","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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