{"id":42583,"date":"2025-08-25T12:54:30","date_gmt":"2025-08-25T10:54:30","guid":{"rendered":"https:\/\/www.ikarussecurity.com\/managed-it-ot-security-solutions\/ikarus-service-and-support\/"},"modified":"2026-01-26T14:34:32","modified_gmt":"2026-01-26T13:34:32","slug":"ikarus-service-and-support","status":"publish","type":"page","link":"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-service-and-support\/","title":{"rendered":"IKARUS Service and Support"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-63513ut-2c812c140c4ecc69fadc8bcccba9b086 entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5y3i1id-e4e17f2ab302156312f61555f17b1a38\">\n.flex_cell.av-5y3i1id-e4e17f2ab302156312f61555f17b1a38{\nvertical-align:middle;\nheight:400px;\nmin-height:400px;\nbackground:url(https:\/\/www.ikarussecurity.com\/wp-content\/uploads\/2025\/07\/support-tools-1.jpg) 0% 0% no-repeat scroll #ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-5y3i1id-e4e17f2ab302156312f61555f17b1a38{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-5y3i1id-e4e17f2ab302156312f61555f17b1a38 av-gridrow-cell av_one_half no_margin av-hide-on-mobile  avia-builder-el-1  el_before_av_cell_one_half  avia-builder-el-first  content-align-middle av-zero-padding avia-full-stretch'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5ecx70l-a429add04c1d04411d9fa78ac92b9106\">\n.flex_cell.av-5ecx70l-a429add04c1d04411d9fa78ac92b9106{\nvertical-align:top;\nheight:400px;\nmin-height:400px;\nbackground-color:#d4300f;\n}\n.responsive #top #wrap_all .flex_cell.av-5ecx70l-a429add04c1d04411d9fa78ac92b9106{\npadding:60px 30px 60px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-5ecx70l-a429add04c1d04411d9fa78ac92b9106 av-gridrow-cell av_one_half no_margin  avia-builder-el-2  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-md334h1g-98d0f5a7cd1c7704156c3685923f4c50\">\n#top .av-special-heading.av-md334h1g-98d0f5a7cd1c7704156c3685923f4c50{\npadding-bottom:25px;\ncolor:#ffffff;\nfont-size:34px;\n}\nbody .av-special-heading.av-md334h1g-98d0f5a7cd1c7704156c3685923f4c50 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-md334h1g-98d0f5a7cd1c7704156c3685923f4c50 .av-special-heading-tag{\nfont-size:34px;\n}\n.av-special-heading.av-md334h1g-98d0f5a7cd1c7704156c3685923f4c50 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-md334h1g-98d0f5a7cd1c7704156c3685923f4c50 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-md334h1g-98d0f5a7cd1c7704156c3685923f4c50 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-md334h1g-98d0f5a7cd1c7704156c3685923f4c50 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-md334h1g-98d0f5a7cd1c7704156c3685923f4c50 av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-3  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >IKARUS Service and Support for IT, OT, and IoT Security<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-md3354ph-fe5f4271db9ef31a1214149945ab4a9d\">\n#top .av_textblock_section.av-md3354ph-fe5f4271db9ef31a1214149945ab4a9d .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-md3354ph-fe5f4271db9ef31a1214149945ab4a9d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>Whether you need support with IT, OT, or IoT security, the IKARUS team of experts is here to provide exactly the level of assistance you need \u2013 from seamless implementation and daily operations to targeted, on-demand services.<\/p>\n<\/div><\/section><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-2'  class='av-layout-grid-container av-4nxiibp-91aade9e6381eb50ef661042aebe22fa entry-content-wrapper main_color av-flex-cells  avia-builder-el-5  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4cew8n9-2b341c702d5692c7bd576f90fb52195f\">\n.flex_cell.av-4cew8n9-2b341c702d5692c7bd576f90fb52195f{\nvertical-align:top;\nbackground-color:#d4300f;\n}\n.responsive #top #wrap_all .flex_cell.av-4cew8n9-2b341c702d5692c7bd576f90fb52195f{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-4cew8n9-2b341c702d5692c7bd576f90fb52195f av-gridrow-cell av_one_half no_margin av-hide-on-mobile  avia-builder-el-6  el_before_av_cell_one_half  avia-builder-el-first  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ebmahx-6f89aa8e0b40fd59be95e54c0f602772\">\n.flex_cell.av-ebmahx-6f89aa8e0b40fd59be95e54c0f602772{\nvertical-align:top;\nbackground-color:#ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-ebmahx-6f89aa8e0b40fd59be95e54c0f602772{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-ebmahx-6f89aa8e0b40fd59be95e54c0f602772 av-gridrow-cell av_one_half no_margin  avia-builder-el-7  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<\/div>\n<div id='av-layout-grid-3'  class='av-layout-grid-container av-3fey1b9-a16d42edb944eecf7c7ef9851e017917 entry-content-wrapper main_color av-flex-cells  avia-builder-el-8  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2zoqt0l-76ff109c40a0a1a0046239506464db5d\">\n.flex_cell.av-2zoqt0l-76ff109c40a0a1a0046239506464db5d{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-2zoqt0l-76ff109c40a0a1a0046239506464db5d{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-2zoqt0l-76ff109c40a0a1a0046239506464db5d av-gridrow-cell av_one_full no_margin  avia-builder-el-9  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-md3365i0-db2eafcfd5be593fb576faf9bf4b99bf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Direct line to the IKARUS Expert Team \u2013 support without detours<\/h2>\n<p style=\"text-align: center;\">The IKARUS experts bring proven expertise in IT Security Engineering, IT Operations, OT Security, Threat Analysis, and Threat Intelligence. Together, we implement, adapt, and optimize your cybersecurity strategy \u2013 with no call centers and no wasted time.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-md336sic-8c5f87f6c42358226a44edbc821346f6-wrap avia-button-center  avia-builder-el-11  el_after_av_textblock  el_before_av_hr '><a href='https:\/\/www.ikarussecurity.com\/wp-content\/downloads\/IKARUS_Service_Tiers_2025_EN_final_v1.2.pdf'  class='avia-button av-md336sic-8c5f87f6c42358226a44edbc821346f6 av-link-btn avia-icon_select-no avia-size-medium avia-position-center avia-color-dark'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"Data sheet IKARUS Service and Support\"><span class='avia_iconbox_title' >Data sheet IKARUS Service and Support<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2obq0f9-55daa83d9c218671a9adea7eb856eae1\">\n#top .hr.hr-invisible.av-2obq0f9-55daa83d9c218671a9adea7eb856eae1{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-2obq0f9-55daa83d9c218671a9adea7eb856eae1 hr-invisible  avia-builder-el-12  el_after_av_button  el_before_av_button '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap av-md338jpx-31fac34a56b86a989c55db1b1b131fb2-wrap avia-button-center  avia-builder-el-13  el_after_av_hr  el_before_av_hr '><a href='mailto:sales@ikarus.at'  class='avia-button av-md338jpx-31fac34a56b86a989c55db1b1b131fb2 av-link-btn avia-icon_select-no avia-size-medium avia-position-center avia-color-theme-color'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"Inquire now\"><span class='avia_iconbox_title' >Inquire now<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-s1ns9x-3ece6e53cb93f485d3ef2043b82358c8\">\n#top .hr.hr-invisible.av-s1ns9x-3ece6e53cb93f485d3ef2043b82358c8{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-s1ns9x-3ece6e53cb93f485d3ef2043b82358c8 hr-invisible  avia-builder-el-14  el_after_av_button  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-md34osms-a5cc81b6810ade09c3207cb3872c6baa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\"><span lang=\"DE-AT\">IKARUS Services overview<\/span><\/h2>\n<\/div><\/section><\/p>\n<\/div><\/div><\/div><div id='av-layout-grid-4'  class='av-layout-grid-container av-1w4uin9-7d76fb477e1a9228d9b5156f4e7b291e entry-content-wrapper main_color av-flex-cells  avia-builder-el-16  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-md34gqhb-b9259c3aa2dfae798641529d65a82e6c\">\n.flex_cell.av-md34gqhb-b9259c3aa2dfae798641529d65a82e6c{\nvertical-align:top;\nbackground-color:#ededed;\n}\n.responsive #top #wrap_all .flex_cell.av-md34gqhb-b9259c3aa2dfae798641529d65a82e6c{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-md34gqhb-b9259c3aa2dfae798641529d65a82e6c av-gridrow-cell av_one_fifth no_margin  avia-builder-el-17  el_before_av_cell_one_fifth  avia-builder-el-first  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-1g7i339-7527e9083b41928831c2349c32d6db4d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: left;\"><strong>IKARUS Standard Support<\/strong><\/h3>\n<ul>\n<li>Free support for onboarding and ongoing operations<\/li>\n<li>1st and 2nd level support provided by IKARUS experts<\/li>\n<li>Available during IKARUS business hours<\/li>\n<li>Product- and service-specific<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-md34fsqn-5251bb6644a8e5061ea9023c04c8fb31\">\n.flex_cell.av-md34fsqn-5251bb6644a8e5061ea9023c04c8fb31{\nvertical-align:top;\nbackground-color:#f4f4f4;\n}\n.responsive #top #wrap_all .flex_cell.av-md34fsqn-5251bb6644a8e5061ea9023c04c8fb31{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-md34fsqn-5251bb6644a8e5061ea9023c04c8fb31 av-gridrow-cell av_one_fifth no_margin  avia-builder-el-19  el_after_av_cell_one_fifth  el_before_av_cell_one_fifth  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-md33hsrs-af3d4cc5149df47f42d25ffb0fe54765 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>IKARUS 24\/7 Support<\/h3>\n<ul>\n<li>Support for business-critical disruptions<\/li>\n<li>Initial assessment and recommended actions<\/li>\n<li>Reachable outside of IKARUS business hours<\/li>\n<li>Product- and service-specific<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-md34lpiv-bd9ac8f4942e221f7309b6db753696cb\">\n.flex_cell.av-md34lpiv-bd9ac8f4942e221f7309b6db753696cb{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-md34lpiv-bd9ac8f4942e221f7309b6db753696cb{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-md34lpiv-bd9ac8f4942e221f7309b6db753696cb av-gridrow-cell av_one_fifth no_margin  avia-builder-el-21  el_after_av_cell_one_fifth  el_before_av_cell_one_fifth  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-md33jekf-555e96be47f399a13abaf3dbea291da3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>IKARUS Service on Demand<\/h3>\n<ul>\n<li>Hourly-based expert support provided by experienced professionals<\/li>\n<li>Ideal for one-time tasks and project-based assistance<\/li>\n<li>Based on agreed scope and schedule<\/li>\n<li>Tied to specific products or services<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-md34g352-ae2143b843e75075b55e12d427ad0705\">\n.flex_cell.av-md34g352-ae2143b843e75075b55e12d427ad0705{\nvertical-align:top;\nbackground-color:#f4f4f4;\n}\n.responsive #top #wrap_all .flex_cell.av-md34g352-ae2143b843e75075b55e12d427ad0705{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-md34g352-ae2143b843e75075b55e12d427ad0705 av-gridrow-cell av_one_fifth no_margin  avia-builder-el-23  el_after_av_cell_one_fifth  el_before_av_cell_one_fifth  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-md33k5k3-4a4dc7946e50be6e0655e5e677074d40 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>IKARUS Scoped Service Packages<\/h3>\n<ul>\n<li>Fixed-price service packages with a clearly defined scope of services<\/li>\n<li>Designed for specific project goals in the areas of <a href=\"https:\/\/www.ikarussecurity.com\/en\/industrial-cyber-security\/\">Industrial Security<\/a> and <a href=\"https:\/\/www.ikarussecurity.com\/en\/harfanglab-guard\/\">EDR<\/a><\/li>\n<li>Based on agreed objectives and timeline<\/li>\n<li>Tied to specific products or services<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-md33mtzm-0c7a4e7636d5718f6df2f894758cb7f6\">\n.flex_cell.av-md33mtzm-0c7a4e7636d5718f6df2f894758cb7f6{\nvertical-align:top;\nbackground-color:#ededed;\n}\n.responsive #top #wrap_all .flex_cell.av-md33mtzm-0c7a4e7636d5718f6df2f894758cb7f6{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-md33mtzm-0c7a4e7636d5718f6df2f894758cb7f6 av-gridrow-cell av_one_fifth no_margin  avia-builder-el-25  el_after_av_cell_one_fifth  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-md33ndhj-71e07499f4a6eaeb4d1465f81639c534 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>IKARUS 24\/7 incident.response<\/h3>\n<ul>\n<li>24\/7 emergency support by a specialized expert team<\/li>\n<li>Immediate assistance in acute IT security incidents and cyberattacks<\/li>\n<li>Initial investigation, containment, and remediation<\/li>\n<li>Independent of the products\/services in use<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div>\n<\/div><\/p>\n<div id='av-layout-grid-5'  class='av-layout-grid-container av-13l8cit-1880046a0b76597f090c8c9dca347ed5 entry-content-wrapper main_color av-flex-cells  avia-builder-el-27  el_after_av_layout_row  avia-builder-el-last  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ntd3qd-f34d4d487e3525837f54e4ceab23dc75\">\n.flex_cell.av-ntd3qd-f34d4d487e3525837f54e4ceab23dc75{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-ntd3qd-f34d4d487e3525837f54e4ceab23dc75{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-ntd3qd-f34d4d487e3525837f54e4ceab23dc75 av-gridrow-cell av_one_full no_margin  avia-builder-el-28  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-md33o8y9-ffea44478bfd7a9cc8deabb03da958e9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Get in touch!<\/h2>\n<p style=\"text-align: center;\">IKARUS Sales Hotline: +43 1 58995-500,\u00a0<a href=\"mailto:sales@ikarus.at\">sales@ikarus.at<\/a><\/p>\n<p style=\"text-align: center;\">IKARUS Support Hotline: +43 1 58995-400, <a href=\"mailto:support@ikarus.at\">support@ikarus.at<\/a><\/p>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4310,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-42583","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IKARUS Service and Support - IKARUS Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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