{"id":28425,"date":"2023-06-09T08:20:12","date_gmt":"2023-06-09T06:20:12","guid":{"rendered":"https:\/\/www.ikarussecurity.com\/managed-it-ot-security-solutions\/ikarus-mail-security\/faqs-ikarus-mail-security-s-mime\/"},"modified":"2024-12-03T11:55:27","modified_gmt":"2024-12-03T10:55:27","slug":"faqs-ikarus-mail-security-s-mime","status":"publish","type":"page","link":"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-mail-security\/faqs-ikarus-mail-security-s-mime\/","title":{"rendered":"FAQs IKARUS mail.security S\/MIME"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-junymveb-1b2041db7ea5e25a6b982a9007abaae7 entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-junyesco-dcbab7c4a63d51201b18857d09d92f97\">\n.flex_cell.av-junyesco-dcbab7c4a63d51201b18857d09d92f97{\nvertical-align:middle;\nheight:200px;\nmin-height:200px;\nbackground-color:#ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-junyesco-dcbab7c4a63d51201b18857d09d92f97{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-junyesco-dcbab7c4a63d51201b18857d09d92f97 av-gridrow-cell av_one_half no_margin av-hide-on-mobile  avia-builder-el-1  el_before_av_cell_one_half  avia-builder-el-first  content-align-middle av-zero-padding avia-full-stretch'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-junyrmwc-31a561d8e9a544598fcc7c5e8941167a\">\n.flex_cell.av-junyrmwc-31a561d8e9a544598fcc7c5e8941167a{\nvertical-align:top;\nheight:200px;\nmin-height:200px;\nbackground-color:#d4300f;\n}\n.responsive #top #wrap_all .flex_cell.av-junyrmwc-31a561d8e9a544598fcc7c5e8941167a{\npadding:60px 30px 60px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-junyrmwc-31a561d8e9a544598fcc7c5e8941167a av-gridrow-cell av_one_half no_margin  avia-builder-el-2  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kc05ln90-1c24bc7f1f866f8ef7a9b629b254c0e1\">\n#top .av-special-heading.av-kc05ln90-1c24bc7f1f866f8ef7a9b629b254c0e1{\npadding-bottom:25px;\ncolor:#ffffff;\nfont-size:34px;\n}\nbody .av-special-heading.av-kc05ln90-1c24bc7f1f866f8ef7a9b629b254c0e1 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-kc05ln90-1c24bc7f1f866f8ef7a9b629b254c0e1 .av-special-heading-tag{\nfont-size:34px;\n}\n.av-special-heading.av-kc05ln90-1c24bc7f1f866f8ef7a9b629b254c0e1 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-kc05ln90-1c24bc7f1f866f8ef7a9b629b254c0e1 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-kc05ln90-1c24bc7f1f866f8ef7a9b629b254c0e1 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-kc05ln90-1c24bc7f1f866f8ef7a9b629b254c0e1 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-kc05ln90-1c24bc7f1f866f8ef7a9b629b254c0e1 av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-3  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQs IKARUS mail.security S\/MIME-Feature<\/h1><div class='av_custom_color av-subheading av-subheading_below'><p>IKARUS mail.security<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jyzx0kqa-0d6f07dd4900deceac7b1ffd949ff34e\">\n#top .av_textblock_section.av-jyzx0kqa-0d6f07dd4900deceac7b1ffd949ff34e .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-jyzx0kqa-0d6f07dd4900deceac7b1ffd949ff34e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><\/div><\/section><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-2'  class='av-layout-grid-container av-junyy33y-ebc4019e7b6877f5936d4d5958e59ead entry-content-wrapper main_color av-flex-cells  avia-builder-el-5  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-junyw8vu-4853268eebab2336dfbb5674b206345b\">\n.flex_cell.av-junyw8vu-4853268eebab2336dfbb5674b206345b{\nvertical-align:top;\nbackground-color:#d4300f;\n}\n.responsive #top #wrap_all .flex_cell.av-junyw8vu-4853268eebab2336dfbb5674b206345b{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-junyw8vu-4853268eebab2336dfbb5674b206345b av-gridrow-cell av_one_half no_margin av-hide-on-mobile  avia-builder-el-6  el_before_av_cell_one_half  avia-builder-el-first  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-junywu9f-a644aaa809a28abe3ff70b1e0944f1bf\">\n.flex_cell.av-junywu9f-a644aaa809a28abe3ff70b1e0944f1bf{\nvertical-align:top;\nbackground-color:#ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-junywu9f-a644aaa809a28abe3ff70b1e0944f1bf{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-junywu9f-a644aaa809a28abe3ff70b1e0944f1bf av-gridrow-cell av_one_half no_margin  avia-builder-el-7  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div><\/div><div id='av-layout-grid-3'  class='av-layout-grid-container av-av_layout_row-46d56c4f66cbc09d226fc8a5cde06bdd entry-content-wrapper main_color av-flex-cells  avia-builder-el-8  el_after_av_layout_row  avia-builder-el-last  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_half-42a0936a39b0b5676ac1c707cced50b6\">\n.flex_cell.av-av_cell_one_half-42a0936a39b0b5676ac1c707cced50b6{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_half-42a0936a39b0b5676ac1c707cced50b6{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_half-42a0936a39b0b5676ac1c707cced50b6 av-gridrow-cell av_one_half no_margin  avia-builder-el-9  el_before_av_cell_one_half  avia-builder-el-first  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-lwypfbbo-e2662bea8b7072a39d6d1bffdf567203 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>FAQs S\/MIME &#8211; In general<\/h3>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-jzwfmaj4-c874b2f57a5322837469736efe573e2e  avia-builder-el-11  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jzwfmaj4-c874b2f57a5322837469736efe573e2e avia-iconlist-animate'>\n<li><div class='iconlist_icon av-ds67o3-8b9924ca03e0186b1da55e146462a3e9 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Is the S\/MIME feature also available for stand-alone purchase (without IKARUS mail.security)?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Is the S\/MIME feature also available for stand-alone purchase (without IKARUS mail.security)?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>S\/MIME it serves as an add-on to IKARUS mail.security and can therefore not be purchased separately.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7l4t0z-1-31cc97a926716a8aa8ba69ebe56ceda8 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What are the requirements for using S\/MIME?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What are the requirements for using S\/MIME?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>S\/MIME certificates can only be requested for domains whose MX record points to mx.mymailwall.com and which are set up in an inbound route.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-bzbw6b-e36ecb8b31a05af083621d7c4539c3bd avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can internal e-mails also be provided with a certificate?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can internal e-mails also be provided with a certificate?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Only e-mails sent via IKARUS mail.security\/mymailwall are provided with an S\/MIME certificate.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-a62zzn-4500cfb53501ca7aeb9e75e3dd1da15b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How can I provide mailboxes with a certificate?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How can I provide mailboxes with a certificate?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Under the menu item <em>mail.security > S\/MIME<\/em> you will find a list of your mailboxes. Here you can activate one, several or all mailboxes. When you send an email via IKARUS mail.security\/mymailwall, it is automatically signed and encrypted according to the rules you define.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-zhf77-5753fbec9488c43a8e681927b023194a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Why don\u2019t I see my mailbox in the S\/MIME overview?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Why don\u2019t I see my mailbox in the S\/MIME overview?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Mailboxes must be entered in an incoming route as a known mailbox. Mailboxes entered in a wildcard route are not displayed.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7l4t0z-f126eea69e368263c89f73bf546cb948 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Is the licence cross-domain or do I have to be purchase a llcence per domain?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Is the licence cross-domain or do I have to be purchase a llcence per domain?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Analogous to IKARUS mail.security, the licence is purchased across domains and can therefore be used for any number of domains.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7l4t0z-8-25801151a7e4b8dc39017d9202ccc0dc avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: My licence number is displayed incorrectly on the IKARUS Portal. How can I change this?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >My licence number is displayed incorrectly on the IKARUS Portal. How can I change this?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Please contact your responsible IKARUS Sales representative.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7l4t0z-6-45f788a829f9fec2180565cc7d267d54 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Where can I download the S\/MIME certificate?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Where can I download the S\/MIME certificate?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Downloading S\/MIME certificates is not technically provided for security reasons.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7l4t0z-5-7ddcf3b6f9cd6c82c5a141bdb87cd283 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can I also use an existing (third-party) certificate for certain mailboxes?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can I also use an existing (third-party) certificate for certain mailboxes?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>You can upload as many existing (third-party) certificates as you wish within the scope of your existing licence, which will then be managed and used like IKARUS S\/MIME certificates. Please note that these also count as licences and thus reduce your available quota.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7l4t0z-4-064623792a924361f437d3caaaed9047 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What does the status &quot;Revoke pending&quot; (&quot;in Deaktivierung&quot; in Geman) mean?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What does the status \"Revoke pending\" (\"in Deaktivierung\" in Geman) mean?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>These are mailboxes that have been deactivated. This status remains up to 14 days until the status changes to &#8220;Inactive&#8221; (&#8220;Inaktiv&#8221; in German) and the licence becomes free again.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7l4t0z-3-970383a1d247bdb99a4f6fc2859ac0a2 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Does the S\/MIME licence have to correspond to the IKARUS mail.security licence?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Does the S\/MIME licence have to correspond to the IKARUS mail.security licence?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>No. The S\/MIME licence can be less than or equal to the IKARUS mail.security licence.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7l4t0z-2-c9b88ed52a56b4ab3c72d62051404102 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How long is an S\/MIME certificate valid?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How long is an S\/MIME certificate valid?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>IKARUS S\/MIME licences automatically receive the same validity period as your existing IKARUS mail.security licence. Technically, these are 1-year certificates, but they are automatically renewed at no extra cost (within the scope of the existing licence).<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7l4t0z-1-bccd531ae20021776b3bd1ddf4e8a283 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Is the S\/MIME certificate recognised?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Is the S\/MIME certificate recognised?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The certificates are issued by Certum, a recognised certification authority.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_one_half-42a0936a39b0b5676ac1c707cced50b6\">\n.flex_cell.av-av_cell_one_half-42a0936a39b0b5676ac1c707cced50b6{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_one_half-42a0936a39b0b5676ac1c707cced50b6{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_one_half-42a0936a39b0b5676ac1c707cced50b6 av-gridrow-cell av_one_half no_margin  avia-builder-el-12  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>FAQs S\/MIME &#8211; Encryption<\/h3>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-lwyq39u4-34c710bde7aae3278ee15d014957ffb6  avia-builder-el-14  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-lwyq39u4-34c710bde7aae3278ee15d014957ffb6 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-lwypi9vk-a44149ae44abaaee85d9bf9f9543f915 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: When and with what licence can email encryption be used? Is there an additional cost?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >When and with what licence can email encryption be used? Is there an additional cost?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Email encryption is part of IKARUS S\/MIME and is included in the price of IKARUS S\/MIME licences. IKARUS S\/MIME is available to all IKARUS mail.security users.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwypiwui-c96295cbd398a682395a5e526410612c avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Which mailboxes can I encrypt?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Which mailboxes can I encrypt?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Encryption can be applied to all mailboxes managed by IKARUS mail.security that have an active IKARUS S\/MIME certificate. Please note that if encryption is enforced for outgoing emails, mailboxes without a valid IKARUS S\/MIME certificate affected by this rule will not be able to send!<\/p>\n<p>The optional decryption is also applied to mailboxes without an IKARUS S\/MIME certificate.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwypjtf4-7dfecff32498e3b3fb12d05776769f60 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What is a managed mailbox or an external mailbox?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What is a managed mailbox or an external mailbox?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Managed:<\/strong> A mailbox managed by IKARUS mail.security in this organisation.<\/p>\n<p><strong>External:<\/strong> A mailbox outside this organisation to which mail is sent or from which mail is received.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwypkfyv-80e63444120199416199e1b1fb388fbf avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What happens if an &quot;enforced&quot; rule is active and fails?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What happens if an \"enforced\" rule is active and fails?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>If emails cannot be sent or received due to forced encryption or decryption, the sender receives an error message in the form of a non-delivery report (NDR) when receiving (= external mailbox) or sending (= managed mailbox).<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwypl810-71d006355f325e86e41d556c089870a0 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What are the requirements for encrypting emails?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What are the requirements for encrypting emails?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>An active certificate and the recipient&#8217;s public key are required to encrypt emails. The keys are automatically exchanged via an unencrypted but signed email as part of the S\/MIME certificate and stored by IKARUS mail.security.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwyplxwr-ced1303c7c370f8cd3c3129d9e6f0a36 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What are the requirements for decryption?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What are the requirements for decryption?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>An existing certificate for the recipient mailbox is a prerequisite for all inbound rule variants. The optional decryption is also applied to mailboxes without an IKARUS S\/MIME certificate.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwypmi2l-a25b87a872d4818c29914516858a65a9 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can I use existing certificates?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can I use existing certificates?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Yes, S\/MIME certificates not obtained through IKARUS can also be managed in IKARUS mail.security. These can be uploaded in the IKARUS portal under the S\/MIME menu item. They have the same functionality as IKARUS S\/MIME certificates and will be credited to your IKARUS licence quota.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwypnnzi-35a3add390dfeab3b83f78d5ed4cf597 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What encryption options are available? \"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What encryption options are available? <\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Inbound:<\/strong><\/p>\n<ul>\n<li>Not defined: No change to the rules with lower priority, if necessary, the default settings are applied.<\/li>\n<li>Do not decrypt: Encrypted emails are accepted and delivered in encrypted form.<\/li>\n<li>Optional decryption (DEFAULT): Encrypted emails are decrypted if possible. Emails that cannot be decrypted are delivered in encrypted form.<\/li>\n<li>Always decrypt encrypted emails: Unencrypted emails are accepted. If an encrypted e-mail cannot be decrypted, the sender receives an error report.<\/li>\n<li>Force decryption: Only encrypted emails are accepted. Unencrypted emails are rejected, and the sender receives an error report.<\/li>\n<\/ul>\n<p><strong>Outbound:<\/strong><\/p>\n<ul>\n<li>Not defined: No change to the rules with lower priority, if necessary the default settings are applied.<\/li>\n<li>Neither sign nor encrypt: Emails are sent unsigned and unencrypted.<\/li>\n<li>Sign only: E-mails are signed and sent unencrypted (DEFAULT).<\/li>\n<li>Optional encryption: Emails are signed and, if possible, encrypted.<\/li>\n<li>Enforce encryption: Emails are only sent signed and encrypted. If this is not possible, the sender receives an error report.<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwyq02im-b2a23e82e6c0f135b9caca64f4e70c7f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How can I create rules for encryption?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How can I create rules for encryption?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Rules for encryption require the following entries:<\/p>\n<ul>\n<li>Managed mailbox\/domain: max. 20 entries, comma-separated, &#8220;ANY&#8221; for all mailboxes<br \/>\ne.g.: <a href=\"mailto:max.mustermann@company.at\">max.mustermann@company.at<\/a>,<a href=\"mailto:m.mustermann@company.at\">m.mustermann@company.at<\/a>,company.at<\/li>\n<li>External mailbox\/domain: max. 20 entries, comma-separated, &#8220;ANY&#8221; for all mailboxes<br \/>\ne.g.: <a href=\"mailto:erika.musterfrau@partner.at\">erika.musterfrau@partner.at<\/a>,<a href=\"mailto:billing@partner.at\">billing@partner.at<\/a>,example.at<\/li>\n<li>Inbound rule (selection field, see Inbound)<\/li>\n<li>Outbound rule (selection field, see Outbound)<\/li>\n<\/ul>\n<p>Rules are prioritised, with 1 being the highest priority. New rules are created with the highest priority.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwyq0j0m-c3cdfbbeceba9d3698a30f4184334c3f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Who can create\/change rules?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Who can create\/change rules?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>All users of the IKARUS portal with write authorisation can create or change rules.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwyq16n1-2ea9de423e7e23a4c993c42c485a225b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How long does it take for a rule to become active after it has been created?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How long does it take for a rule to become active after it has been created?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>It can take up to 10 minutes after creating\/modifying a rule for it to take effect when sending\/receiving.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwyq1w2c-746add32bf05ee59652de7114173db04 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Where can I see whether an e-mail has been encrypted or decrypted?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Where can I see whether an e-mail has been encrypted or decrypted?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Which emails have been encrypted, decrypted or signed can be viewed in the email overview under the IKARUS mail.security menu item. You can also filter by status.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwyq2ftj-a5b16f61858fb7e2e1674d43cb48acab avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Which encryption is used?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Which encryption is used?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>S\/MIME uses asymmetric encryption. The recipient&#8217;s public key is used to encrypt content, which can only be decrypted again using the private key.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-lwyq31qt-066762aba5c6cb7d63f7457cbb0e286a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How can the exchange of the public key take place?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How can the exchange of the public key take place?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The public keys required for encryption can be exchanged via an unencrypted, signed e-mail. IKARUS mail.security extracts and saves the key automatically.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4441,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-28425","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs IKARUS mail.security S\/MIME - IKARUS Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-mail-security\/faqs-ikarus-mail-security-s-mime\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs IKARUS mail.security S\/MIME - 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