{"id":24267,"date":"2022-09-22T12:56:19","date_gmt":"2022-09-22T10:56:19","guid":{"rendered":"https:\/\/www.ikarussecurity.com\/support\/"},"modified":"2025-08-25T13:06:40","modified_gmt":"2025-08-25T11:06:40","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ikarussecurity.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-872fwdd-ed00434e29bf7589a26c2d5cbd9780de entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5utlok3-936276bdc680d5328ba1cdafb827a196\">\n.flex_cell.av-l5utlok3-936276bdc680d5328ba1cdafb827a196{\nvertical-align:middle;\nheight:400px;\nmin-height:400px;\nbackground:url(https:\/\/www.ikarussecurity.com\/wp-content\/uploads\/2022\/07\/support.jpg) 0% 0% no-repeat scroll #ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-l5utlok3-936276bdc680d5328ba1cdafb827a196{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-l5utlok3-936276bdc680d5328ba1cdafb827a196 av-gridrow-cell av_one_half no_margin  avia-builder-el-1  el_before_av_cell_one_half  avia-builder-el-first  content-align-middle av-zero-padding avia-full-stretch'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-rv5qv5-23d4d240751dacd606a3f380db53eee3\">\n.flex_cell.av-rv5qv5-23d4d240751dacd606a3f380db53eee3{\nvertical-align:top;\nheight:400px;\nmin-height:400px;\nbackground-color:#d4300f;\n}\n.responsive #top #wrap_all .flex_cell.av-rv5qv5-23d4d240751dacd606a3f380db53eee3{\npadding:60px 30px 60px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-rv5qv5-23d4d240751dacd606a3f380db53eee3 av-gridrow-cell av_one_half no_margin  avia-builder-el-2  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5utf9g6-0838028b1c9ef683508a7232cb24754d\">\n#top .av-special-heading.av-l5utf9g6-0838028b1c9ef683508a7232cb24754d{\npadding-bottom:25px;\ncolor:#ffffff;\nfont-size:34px;\n}\nbody .av-special-heading.av-l5utf9g6-0838028b1c9ef683508a7232cb24754d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-l5utf9g6-0838028b1c9ef683508a7232cb24754d .av-special-heading-tag{\nfont-size:34px;\n}\n.av-special-heading.av-l5utf9g6-0838028b1c9ef683508a7232cb24754d .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-l5utf9g6-0838028b1c9ef683508a7232cb24754d .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-l5utf9g6-0838028b1c9ef683508a7232cb24754d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-l5utf9g6-0838028b1c9ef683508a7232cb24754d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-l5utf9g6-0838028b1c9ef683508a7232cb24754d av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-3  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Technical IKARUS customer support<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5utfmsn-b5214009d40d53597991e2b01db372fe\">\n#top .av_textblock_section.av-l5utfmsn-b5214009d40d53597991e2b01db372fe .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-l5utfmsn-b5214009d40d53597991e2b01db372fe '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>Experienced IKARUS system engineers and security analysts for IT, OT and IoT support you in the commissioning, use and maintenance of the cybersecurity solutions we offer.<\/p>\n<ul>\n<li><strong>24\/7 maintenance:<\/strong> Regular maintenance of hardware and software, including updates and patches, to ensure optimal system performance for the critical infrastructure.<\/li>\n<li><strong>Error and fault management:<\/strong> Efficient troubleshooting and fault management through classification of errors and defined recovery times.<\/li>\n<li><strong>Emergency management:<\/strong> 24\/7 support to respond quickly to requests and minimize downtime for critical infrastructure.<\/li>\n<\/ul>\n<p>Support languages German and English<\/p>\n<\/div><\/section><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-2'  class='av-layout-grid-container av-74aizfl-aefe4d2c17f8678fd66f463d2e30ae5c entry-content-wrapper main_color av-flex-cells  avia-builder-el-5  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6jazwrl-d2bdbed733c836bab395359515b1a81f\">\n.flex_cell.av-6jazwrl-d2bdbed733c836bab395359515b1a81f{\nvertical-align:top;\nbackground-color:#d4300f;\n}\n.responsive #top #wrap_all .flex_cell.av-6jazwrl-d2bdbed733c836bab395359515b1a81f{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-6jazwrl-d2bdbed733c836bab395359515b1a81f av-gridrow-cell av_one_half no_margin av-hide-on-mobile  avia-builder-el-6  el_before_av_cell_one_half  avia-builder-el-first  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6ag8fhd-bda1ec41b582e5bc2a59756da99792ab\">\n.flex_cell.av-6ag8fhd-bda1ec41b582e5bc2a59756da99792ab{\nvertical-align:top;\nbackground-color:#ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-6ag8fhd-bda1ec41b582e5bc2a59756da99792ab{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-6ag8fhd-bda1ec41b582e5bc2a59756da99792ab av-gridrow-cell av_one_half no_margin  avia-builder-el-7  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<\/div>\n<div id='av-layout-grid-3'  class='av-layout-grid-container av-5ooheqp-44d3e4f8ddf476505ae25b381111cb57 entry-content-wrapper main_color av-flex-cells  avia-builder-el-8  el_after_av_layout_row  avia-builder-el-last  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5utri41-ac2fef1c0e6f7cef57c5c7ce3d6cfedf\">\n.flex_cell.av-l5utri41-ac2fef1c0e6f7cef57c5c7ce3d6cfedf{\nvertical-align:top;\nbackground-color:#f4f4f4;\n}\n.responsive #top #wrap_all .flex_cell.av-l5utri41-ac2fef1c0e6f7cef57c5c7ce3d6cfedf{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-l5utri41-ac2fef1c0e6f7cef57c5c7ce3d6cfedf av-gridrow-cell av_one_half no_margin  avia-builder-el-9  el_before_av_cell_one_half  avia-builder-el-first  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-5a0i7hd-e399f27df048b87203315da3293ff190 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>Support Documents and Information<\/h2>\n<p>Many questions can be answered quickly and easily with the help of our Quick Start Guides, manuals and FAQs.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5uu0pqs-3ad166576c6d71c2d955e10f12b79407\">\n#top #wrap_all .avia-icon-list-container.av-l5uu0pqs-3ad166576c6d71c2d955e10f12b79407 .av_iconlist_title{\nfont-size:14px;\n}\n<\/style>\n<div  class='avia-icon-list-container av-l5uu0pqs-3ad166576c6d71c2d955e10f12b79407  avia-builder-el-11  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-l5uu0pqs-3ad166576c6d71c2d955e10f12b79407 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-l5utxecg-69cd5e69994c05f703070a99991d2a9d avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS Portal\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS Portal<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/manual-ikarus-portal\/\">Manual<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/faqs-ikarus-portal\/\">FAQs<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu0hyc-fa176444410b8d029830c3402810de59 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS ANTI.VIRUS Home\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS ANTI.VIRUS Home<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><a href=\"https:\/\/www.ikarussecurity.com\/en\/private-customers\/ikarus-anti-virus\/ikarus-anti-virus-manual\/\">Manual<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/private-customers\/ikarus-anti-virus\/faqs-ikarus-anti-virus-home\/\">FAQs<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu0hyc-7-b1ec1d40e5aa15ff9c5d303629480c82 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS anti.virus (Business)\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS anti.virus (Business)<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><a href=\"https:\/\/www.ikarussecurity.com\/en\/private-customers\/ikarus-anti-virus\/ikarus-anti-virus-manual\/\">Manual<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-anti-virus\/faqs-ikarus-anti-virus\/\">FAQs<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu0hyc-6-fc7a0fcbe3efdd39b25759d52b420d58 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS anti.virus in the cloud\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS anti.virus in the cloud<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-anti-virus\/quick-start-guide-ikarus-anti-virus\/\">Quick Start Guide<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-anti-virus\/ikarus-anti-virus-portal\/\">Manual Portal<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/private-customers\/ikarus-anti-virus\/ikarus-anti-virus-manual\/\">Manual Client<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-anti-virus\/release-notes-ikarus-anti-virus\/\">Release notes<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-anti-virus\/faqs-ikarus-anti-virus\/\">FAQs<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu0hyc-5-1f569c7ec6deac717f6be0de048e7f86 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS mail.security\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS mail.security<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-mail-security\/release-notes-ikarus-mail-security\/\">Release notes<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-mail-security\/faqs-ikarus-mail-security\/\">FAQs<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-mail-security\/faqs-ikarus-mail-security-s-mime\/\">FAQs S\/MIME<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu0hyc-4-bb5b00e7dbab3862d85b1e34991923ab avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS mobile.management\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS mobile.management<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><a href=\"https:\/\/www.ikarussecurity.com\/wp-content\/uploads\/2019\/09\/IKARUS%20mobile%20management%20-%20QuickStartGuide%20EN.pdf\" target=\"_blank\" rel=\"noopener\">Quick Start Guide<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-mobile-management\/release-notes-ikarus-mobile-management\/\">Release notes<\/a><br \/>\n<a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-mobile-management\/faqs-ikarus-mobile-management\/\">FAQs<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5utrauy-7a75d30efdf876014c951677cb83b115\">\n.flex_cell.av-l5utrauy-7a75d30efdf876014c951677cb83b115{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-l5utrauy-7a75d30efdf876014c951677cb83b115{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-l5utrauy-7a75d30efdf876014c951677cb83b115 av-gridrow-cell av_one_half no_margin  avia-builder-el-12  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-l5uts4ny-c1e150119154a86d72f1cf7a54c8054b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>IKARUS support hotline and customer service<\/h2>\n<p>Qualified technical support and immediate help for <strong>ALL<\/strong> IKARUS customers, including solutions from our <strong>technology partners<\/strong>!<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5uu38gz-253efa189d398df233b3904e89ca1173\">\n#top #wrap_all .avia-icon-list-container.av-l5uu38gz-253efa189d398df233b3904e89ca1173 .av_iconlist_title{\nfont-size:14px;\n}\n<\/style>\n<div  class='avia-icon-list-container av-l5uu38gz-253efa189d398df233b3904e89ca1173  avia-builder-el-14  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-l5uu38gz-253efa189d398df233b3904e89ca1173 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-l5uu2hk3-18-1-ee7f4c86b73680109409b5f76d2bdc13 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS 24\/7 Nozomi emergency service\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS 24\/7 Nozomi emergency service<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>IKARUS 24\/7 Nozomi emergency service: <a href=\"https:\/\/www.ikarussecurity.com\/wp-content\/downloads\/Datasheet_IKARUS_Nozomi_Emergency_Service_2024_EN.pdf\">Data sheet<\/a><br \/>\n24\/7 hotline and email according to order information<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu2hk3-18-1-caf2ad569bf84e4a5712c2b1af2d8d89 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS 24\/7 incident.response\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS 24\/7 incident.response<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>IKARUS 24\/7 incident.response SLA: <a href=\"https:\/\/www.ikarussecurity.com\/wp-content\/downloads\/IKARUS-24-7-incident-response-service-description.pdf\">service description<\/a><br \/>\n24\/7 hotline and email as per order information<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu2hk3-18-2-109a20335d0398358bf27b54a5e1572e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS Service and Support\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS Service and Support<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-service-and-support\/\"><span lang=\"DE-AT\">IKARUS Services overview<\/span><\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu2hk3-ab7c82bb4fe8038a3a2a237d18d1fb46 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS status overview\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS status overview<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Current information on the <a href=\"https:\/\/www.ikarussecurity.com\/status\/\">availability of the services<\/a> (only German at the moment)<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu2hk3-18-fcefb75b576d03020bdb838fb91f665f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS Support-Team\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS Support-Team<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Support hotline:<br \/>\n+43 (0) 1 58995-400<br \/>\n<a href=\"mailto:support@ikarus.at\">support@ikarus.at<\/a><\/p>\n<p>Support hours:<br \/>\nMon \u2013 Thu: 8am \u2013 5pm<br \/>\nFri: 8am \u2013 3pm<br \/>\n24\/7 support by arrangement<\/p>\n<p>Support languages:<br \/>\nGerman<br \/>\nEnglisch<\/p>\n<p>Remote maintenance software: <a href=\"https:\/\/www.ikarussecurity.com\/wp-content\/downloads\/IKARUS_Security_AnyDesk.exe\">AnyDesk\u00a0Download<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu2hk3-18-3-51361561536446ba13d9e304814dcfb9 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS Software-Downloads\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS Software-Downloads<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>IKARUS anti.virus: <a href=\"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/ikarus-anti-virus\/download-and-install-ikarus-anti-virus\/\">Download &#038; Installation<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l5uu2hk3-18-2-92d2fc96c41340f65d75f04614eff1be avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue889' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: IKARUS test viruses\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >IKARUS test viruses<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><a href=\"https:\/\/www.ikarussecurity.com\/en\/private-customers\/download-test-viruses\/\">Download Eicar test virus <\/a><br \/>\n<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.ikarus.ikarustestvirus&#038;hl=en\">IKARUS Test virus for Android<\/a> (Google Play)<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-24267","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - IKARUS Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ikarussecurity.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - IKARUS Security\" \/>\n<meta property=\"og:url\" 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