{"id":24217,"date":"2022-09-21T14:14:30","date_gmt":"2022-09-21T12:14:30","guid":{"rendered":"https:\/\/www.ikarussecurity.com\/managed-it-ot-security-solutions\/faqs-ikarus-portal\/"},"modified":"2024-12-02T11:38:37","modified_gmt":"2024-12-02T10:38:37","slug":"faqs-ikarus-portal","status":"publish","type":"page","link":"https:\/\/www.ikarussecurity.com\/en\/managed-it-ot-security-solutions\/faqs-ikarus-portal\/","title":{"rendered":"FAQs IKARUS Portal"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-6bqhu3x-68d668abb5f7daf1e49afdb7307ac77b entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5sa5n7x-fcee2fef185e9f2a4775009d01eafb55\">\n.flex_cell.av-5sa5n7x-fcee2fef185e9f2a4775009d01eafb55{\nvertical-align:middle;\nheight:200px;\nmin-height:200px;\nbackground-color:#ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-5sa5n7x-fcee2fef185e9f2a4775009d01eafb55{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-5sa5n7x-fcee2fef185e9f2a4775009d01eafb55 av-gridrow-cell av_one_half no_margin av-hide-on-mobile  avia-builder-el-1  el_before_av_cell_one_half  avia-builder-el-first  content-align-middle av-zero-padding avia-full-stretch'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5490o31-b8ed7c031d0199fd2579fd214deaf6eb\">\n.flex_cell.av-5490o31-b8ed7c031d0199fd2579fd214deaf6eb{\nvertical-align:top;\nheight:200px;\nmin-height:200px;\nbackground-color:#d4300f;\n}\n.responsive #top #wrap_all .flex_cell.av-5490o31-b8ed7c031d0199fd2579fd214deaf6eb{\npadding:60px 30px 60px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-5490o31-b8ed7c031d0199fd2579fd214deaf6eb av-gridrow-cell av_one_half no_margin  avia-builder-el-2  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l8bc1haz-1caef577ab5a2f360ef6cdc5a066db7d\">\n#top .av-special-heading.av-l8bc1haz-1caef577ab5a2f360ef6cdc5a066db7d{\npadding-bottom:25px;\ncolor:#ffffff;\nfont-size:34px;\n}\nbody .av-special-heading.av-l8bc1haz-1caef577ab5a2f360ef6cdc5a066db7d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-l8bc1haz-1caef577ab5a2f360ef6cdc5a066db7d .av-special-heading-tag{\nfont-size:34px;\n}\n.av-special-heading.av-l8bc1haz-1caef577ab5a2f360ef6cdc5a066db7d .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-l8bc1haz-1caef577ab5a2f360ef6cdc5a066db7d .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-l8bc1haz-1caef577ab5a2f360ef6cdc5a066db7d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-l8bc1haz-1caef577ab5a2f360ef6cdc5a066db7d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-l8bc1haz-1caef577ab5a2f360ef6cdc5a066db7d av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-3  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQs IKARUS Portal<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4qwukp9-31bf20b33d55445d43779544f1bbd2ef\">\n#top .av_textblock_section.av-4qwukp9-31bf20b33d55445d43779544f1bbd2ef .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-4qwukp9-31bf20b33d55445d43779544f1bbd2ef '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><\/div><\/section><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-2'  class='av-layout-grid-container av-4e2u79p-3184bb74f9de41931957663a37b9168a entry-content-wrapper main_color av-flex-cells  avia-builder-el-5  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3qru5l9-e37a63c0291339397797de09508917c4\">\n.flex_cell.av-3qru5l9-e37a63c0291339397797de09508917c4{\nvertical-align:top;\nbackground-color:#d4300f;\n}\n.responsive #top #wrap_all .flex_cell.av-3qru5l9-e37a63c0291339397797de09508917c4{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-3qru5l9-e37a63c0291339397797de09508917c4 av-gridrow-cell av_one_half no_margin av-hide-on-mobile  avia-builder-el-6  el_before_av_cell_one_half  avia-builder-el-first  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3bnhj71-e28ff7f74bb968b8b6fc7448b39719aa\">\n.flex_cell.av-3bnhj71-e28ff7f74bb968b8b6fc7448b39719aa{\nvertical-align:top;\nbackground-color:#ef5737;\n}\n.responsive #top #wrap_all .flex_cell.av-3bnhj71-e28ff7f74bb968b8b6fc7448b39719aa{\npadding:9px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-3bnhj71-e28ff7f74bb968b8b6fc7448b39719aa av-gridrow-cell av_one_half no_margin  avia-builder-el-7  el_after_av_cell_one_half  avia-builder-el-last  content-align-top'  ><div class='flex_cell_inner'><\/div><\/div><\/div><div id='av-layout-grid-3'  class='av-layout-grid-container av-2vocstp-b7bd1c800704bb627072d9021ac3e5d1 entry-content-wrapper main_color av-flex-cells  avia-builder-el-8  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-91qrot-8963cc6f5493dc0ee207561d57684fc3\">\n.flex_cell.av-91qrot-8963cc6f5493dc0ee207561d57684fc3{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-91qrot-8963cc6f5493dc0ee207561d57684fc3{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-91qrot-8963cc6f5493dc0ee207561d57684fc3 av-gridrow-cell av_one_full no_margin  avia-builder-el-9  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-l8bc5smw-c060006ea78572f4cd9d31b00e3a6857 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Contents<\/h3>\n<p><a href=\"#migration\">1 Migration<\/a><br \/>\n<a href=\"#general\">2 General<\/a><\/p>\n<\/div><\/section>\n<\/div><\/div>\n<\/div><\/p>\n<div id='av-layout-grid-4'  class='av-layout-grid-container av-21d18z1-2ef856f2714688cfa351d667ad1f2a3e entry-content-wrapper main_color av-flex-cells  avia-builder-el-11  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1sprtwt-30dfd6567647771c8081763c4521ddc1\">\n.flex_cell.av-1sprtwt-30dfd6567647771c8081763c4521ddc1{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-1sprtwt-30dfd6567647771c8081763c4521ddc1{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-1sprtwt-30dfd6567647771c8081763c4521ddc1 av-gridrow-cell av_one_full no_margin  avia-builder-el-12  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-l8bc6ifq-f2a34a2853c6bce3ab9ae1a9785faba7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 id=\"migration\">1 Migration<\/h2>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-l8bc9oli-a2e13282ff4676b23a78ff436e85e5ae  avia-builder-el-14  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-l8bc9oli-a2e13282ff4676b23a78ff436e85e5ae avia-iconlist-animate'>\n<li><div class='iconlist_icon av-l8bc9cnm-1a4e923dd37092b9b20478b41d92b320 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How can I register with the IKARUS Portal?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How can I register with the IKARUS Portal?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Existing customers log in once with their existing user information at <a href=\"https:\/\/cloud.mymailwall.com\" target=\"_blank\" rel=\"noopener\">https:\/\/cloud.mymailwall.com<\/a> to start the migration process. With your admin account created in this way, you can create as many additional users as you like with different authorisation levels. After that, access is via <a href=\"https:\/\/portal.ikarus.at\" target=\"_blank\" rel=\"noopener\">https:\/\/portal.ikarus.at<\/a>.<\/p>\n<p>New customers will receive their login information after signing the contract at the e-mail address they provided. With the admin account created in this way, you can create any number of further users with different authorisation levels.<\/p>\n<p>With the test user demo1@ikarus.at and password Demo123? you can get a first impression of the IKARUS Portal and the product features without obligation. Login is possible at https:\/\/portal.ikarus.at.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bc9cnm-26-f9f3d7aed33f707a2ee03ffa8ddce23b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Why should I migrate from the old interface to the IKARUS Portal?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Why should I migrate from the old interface to the IKARUS Portal?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>New functionalities will only be added to the IKARUS Portal. Furthermore, the old interfaces will be deactivated on a date not yet defined.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bc9cnm-25-381e1472513a7bc13e0aa4f918985311 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: I have been using admin.mymailwall.com until now. Which admin interface is now available to me?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >I have been using admin.mymailwall.com until now. Which admin interface is now available to me?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The migration is done via <a href=\"https:\/\/cloud.mymailwall.com\/\" target=\"_blank\" rel=\"noopener\">cloud.mymailwall.com<\/a> with your existing user data. With the IKARUS Portal, we have combined both interfaces and you can manage your clients via the menu item Organisation\/Overview.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bc9cnm-24-60af04003fb5320220f97c536aeaa930 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: I cannot access the IKARUS Portal with my existing cloud.mymailwall.com user. How can I fix this?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >I cannot access the IKARUS Portal with my existing cloud.mymailwall.com user. How can I fix this?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Log in once with your existing user information at <a href=\"https:\/\/cloud.mymailwall.com\" target=\"_blank\" rel=\"noopener\">https:\/\/cloud.mymailwall.com<\/a> to start the migration process. You will be guided through a short migration process where a personal account will be created and settings can be adjusted. After setting up the new account once, log in with your newly set access data at <a href=\"https:\/\/portal.ikarus.at\" target=\"_blank\" rel=\"noopener\">https:\/\/portal.ikarus.at<\/a>.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-5'  class='av-layout-grid-container av-1911fe5-a90064920d6e7b8f23837ee548b63f30 entry-content-wrapper main_color av-flex-cells  avia-builder-el-15  el_after_av_layout_row  avia-builder-el-last  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ozdx1p-f08943b469eab9ad5d862477a03bd429\">\n.flex_cell.av-ozdx1p-f08943b469eab9ad5d862477a03bd429{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-ozdx1p-f08943b469eab9ad5d862477a03bd429{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-ozdx1p-f08943b469eab9ad5d862477a03bd429 av-gridrow-cell av_one_full no_margin  avia-builder-el-16  avia-builder-el-no-sibling  content-align-top'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-l8bc71qb-e4a71f3fb8b30dae4f78184b31a1319f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 id=\"general\">2 General<\/h2>\n<\/div><\/section><br \/>\n<div  class='avia-icon-list-container av-l8bcai7z-7299f2ac4900215ccd36f3f68169fca1  avia-builder-el-18  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-l8bcai7z-7299f2ac4900215ccd36f3f68169fca1 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-l8bcagpp-8329c7ca0c3b3078424c730f647bbccb avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Do I incur costs by using the IKARUS portal?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Do I incur costs by using the IKARUS portal?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>There are no additional costs for using the IKARUS Portal.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bcagpp-23-0273a63bcb40ba478c9b64ce74d85b3c avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What is an organisation in the IKARUS Portal?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What is an organisation in the IKARUS Portal?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>An organisation is an IKARUS client. This can be yourself, but also one of your clients.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bcagpp-22-1b836a268293a118b4f6a8b626489a5a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Why does a logout from the MDM and AVITC portal still point to cloud.mymailwall.com instead of the IKARUS Portal?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Why does a logout from the MDM and AVITC portal still point to cloud.mymailwall.com instead of the IKARUS Portal?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>This is due to the downward compatibility of the interfaces and will be changed as soon as the old interfaces are no longer available.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bcagpp-21-bf4ee6c64f8484f856796f3e9dd17e49 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: I would like to have feature XYZ in the IKARUS Portal. Where can I register this?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >I would like to have feature XYZ in the IKARUS Portal. Where can I register this?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Please get in touch with your contact person at IKARUS.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bcagpp-20-8d460bf9ec9cbe3e3047c48ea20ffaef avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: When will the next version of the IKARUS portal be released?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >When will the next version of the IKARUS portal be released?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>New versions are created continuously and made available to you free of charge. You can view the changes in the <a href=\"https:\/\/www.ikarussecurity.com\/en\/security-news\/release-notes\/\" target=\"_blank\" rel=\"noopener\">release rotes<\/a>.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bcagpp-19-8c1582f89b7801350f4b9c2233e3fc3a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How does 2FA or two-factor authentication work in the IKARUS Portal?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >How does 2FA or two-factor authentication work in the IKARUS Portal?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>You can set the 2FA at organisation level (mandatory) or at individual user level. The next time you log in, you will be guided through the configuration process.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bcagpp-18-a925789fbc08ddfa7a6ea789d1942a84 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Why can\u2019t I activate access to mail content in the IKARUS portal?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Why can\u2019t I activate access to mail content in the IKARUS portal?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Please contact <a href=\"mailto:support@ikarus.at\" target=\"_blank\" rel=\"noopener\">support@ikarus.at<\/a> for this.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bcagpp-17-5bf779c8f89dc0dc439c068bd2c79d29 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: I am missing an organisation in the overview. Where can I add this?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >I am missing an organisation in the overview. Where can I add this?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Please get in touch with your contact person at IKARUS.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bcagpp-16-220a40e6d0164bac69e4e8a949119fcd avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can I customise the organisation name in the IKARUS Portal? \"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Can I customise the organisation name in the IKARUS Portal? <\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>You can customise the name of your organisation or subordinate organisations under Organisation\/Settings.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bcagpp-15-fda2ab15eddf46c99ef78b18a49b28cf avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Where can I see for which organisation I am currently making changes?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >Where can I see for which organisation I am currently making changes?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>As soon as you manage another organisation, a red banner appears on the top screen showing the data of the selected organisation.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-l8bcagpp-14-4ab47dd1beb54f3dbe96440015f2c51f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What can be seen in the log?\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >What can be seen in the log?<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>All changes made for the selected organisation or by a user of the selected organisation are visible in the log.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4310,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-24217","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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